[rt-users] Slow RTIR - SOLVED

Koen Van Impe koen.vanimpe at belnet.be
Wed Apr 7 10:19:58 EDT 2010

On 29/03/10 22:21, Jesse Vincent wrote:
> On Sat, Mar 27, 2010 at 08:28:14PM +0100, Koen Van Impe wrote:
>> Hello,
>> We run RT 3.8.4 on Ubuntu 9.04 (mysql 5.0.75). RTIR is working fine
>> with decent speed (some 4000 tickets in the queue). Unfortunately
>> when we click on the "Lookup" link next to an IP, RT just stalls.


> Those are user sessions. There's something _earlier_ that's causing
> your blocking problem. What was the last "real" query in the log?
> (Also, 3.8.7, should fix a bunch of issues related to performance.
> You'll also want to be current on RTIR).

The problem was solved by upgrading to RT 3.8.7.

Thanks for the feedback,


Koen Van Impe - BELNET CERT
koen.vanimpe at belnet.be
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