[rt-users] rt emailing extra line breaks

[Jesse Vincent]

On Fri, Apr 09, 2010 at 05:08:47PM +0300, Agnislav Onufrijchuk wrote:
> Vitaly Tskhovrebov wrote:
> >We're doing a lot of emailing through RT. So we have an issue, when
> >quotation has much more line breakes, then in original letters. It seems
> >like RT doing s/\n/\n\n/ every time.:
> >
> Hi, Vitaly.
> 
> We've fixed this on our 3.8.4 with an attached patch.
> 


Oh. if it's only a webui issue and not an email one, then yes. We made a similar (but different and I think more correct) change for 3.8.6 or 3.8.7.

> 
> -- 
> Agnislav Onufrijchuk
> PortaOne, Inc., RT Developer
> Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670
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> --- share/html/Ticket/Elements/ShowMessageStanza	2010-04-09 07:18:51.000000000 +0300
> +++ local/html/Ticket/Elements/ShowMessageStanza	2010-04-09 07:21:38.000000000 +0300
> @@ -97,6 +97,7 @@
>      $m->callback( content => $ref, %ARGS );
>      $m->comp('/Elements/MakeClicky', content => $ref, ticket => $ticket, %ARGS);
>      unless ( $plain_text_pre ) {
> +        $$ref =~ s{(\r*\n)}{\n}g if defined $$ref;
>          $$ref =~ s{(?=\r*\n)}{<br />}g if defined $$ref;
>      }
>      $m->out( $$ref );

> 
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