[rt-users] Dashboard by owner

[Tyler Eaves]

Ok, that helps some I guess. Sounds like I will need to create a  
search for each person/status though,which I'm trying to avoid.

On Apr 14, 2010, at 12:18 PM, Kenneth Crocker wrote:

> Tyler,
>
> Well, setting up a dashboard is pretty simple, but it will do you no  
> good if you do not know how to create a query.
>
> Once you have a query up and running correctly, you save it as your  
> personal query. Then you navigate to Tools->Dashboards. Click  
> Dashboards. Then click "New". Give your new dashboard a meaningful  
> name. Save it it as a personal dashboard. While in the same screen  
> (after saving the name of the new dashboard) navigating to the right  
> where you will see
> Basics  Queries  Subscriptions". Click "Queries" and select the one  
> that you want to be in your dashboard (you can have multiple queries  
> and charts in a dashboard). Then select Subscriptions and in that  
> page you select when you want it to run and who you want to receive  
> it other than yourself.
>
> Note: if you want someone other than yourself to get the dashboard  
> results, you need to create a cron job to run.
>
> Most of this is in the tutorial on dashboards, but this little  
> summary might help.
>
> Kenn
> LBNL
>
> On Tue, Apr 13, 2010 at 3:45 PM, <teaves at mail.nccooke.com> wrote:
> > Tyler,
> >
> > Are you saying you do not know how to develop a query to do this  
> or do not
> > know how to put it in a dashboard or both?
> >
> > Kenn
> > LBNL
> >
>
> A bit of both. Just did an install of RT today so I'm certainly not
> familiar with it. I do have the book and it was helpful during the  
> install
> but it makes little mention of TicketSQL or Dashboards beyond saying  
> they
> exist.
>
> > On Tue, Apr 13, 2010 at 1:52 PM, Tyler Eaves  
> <teaves at reflector.com> wrote:
> >
> >> Got a request here...
> >>
> >> I'd like a dashboard I can put on the at a glance page that will  
> show
> >> the
> >> new / open / stalled tickets per user, in the same style as the
> >> per-queue
> >> list that's there by default. I'm on 3.8.7.
> >>
> >>
> >> Tyler Eaves
> >> Programmer
> >> Cooke Communications / The Daily Reflector
> >> 252-329-9633
> >>
> >> teaves at reflector.com
> >>
> >>
> >>
> >>
> >> Discover RT's hidden secrets with RT Essentials from O'Reilly  
> Media.
> >> Buy a copy at http://rtbook.bestpractical.com
> >>
> >
>
>
>

Tyler Eaves
Programmer
Cooke Communications / The Daily Reflector
252-329-9633

teaves at reflector.com



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