[rt-users] SCRIP - User defined condition

Fritz, Jürgen Juergen.Fritz at albwerk.de
Thu Apr 15 05:07:26 EDT 2010


after reading the docs and wiki (and didn't know perl) i didn't could solve my problem.

I need a "User-defined-condition" on a SCRIP:

The "on-correspond-scrip" should NOT execute

   if the email comes from "hotline at somewhere.com"
   and the subject contains "Your Call is"

Background: an external hotline (which is in the Cc-List) gets his own mails back ... they are playing "ping-pong"

Who can help me with some code?

Thank you
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