[rt-users] Problem configuring RT Timezone

[Kim Covil]

That fixed it, thanks.

On 27/04/10 18:20, Ruslan Zakirov wrote:
> It's a typo in the code :( Replace ->RFC2822( @_ ); with ->RFC2822( %args );
>
> On Tue, Apr 27, 2010 at 8:45 PM, Kim Covil<covilk at lmax.com>  wrote:
>> Thanks Ruslan,
>>
>> That fixed it for us.
>>
>> It has however revealed a different issue.
>>
>> The date formatter RFC2616 (HTTP) seems to be doing something strange with
>> the timezone. From lib/RT/Date.pm:
>>
>> sub RFC2616 {
>>     my $self = shift;
>>     my %args = ( Date =>  1, Time =>  1,
>>                  @_,
>>                  Timezone =>  'utc',
>>                  Seconds =>  1, DayOfWeek =>  1,
>>                );
>>
>>     my $res = $self->RFC2822( @_ );
>>     $res =~ s/\s*[+-]\d\d\d\d$/ GMT/ if $args{'Time'};
>>     return $res;
>> }
>>
>> If RFC2822 returns an accurate timezone offset (+0100) this formatter seems
>> to just strip it and add the letters GMT afterwards. So what we are seeing
>> is that now timezone processing is correct using Europe/London we are seeing
>> BST times (GMT+1) with the letters GMT after them which is incorrect.
>>
>> Regards,
>>
>> Kim
>>
>> On 27/04/10 17:10, Ruslan Zakirov wrote:
>>>
>>> Hello Kim,
>>>
>>> On Tue, Apr 27, 2010 at 6:02 PM, Kim Covil<covilk at lmax.com>    wrote:
>>>>
>>>> Hi Ruslan,
>>>>
>>>> Thanks for the response and apologies for the delay in replying. You are
>>>> correct it does seem to be an issue with mod_perl and ENV being untied.
>>>
>>> That's it.
>>>
>>>> I found another reference to this issue here:
>>>>
>>>> http://aspn.activestate.com/ASPN/Mail/Message/perl-mod_perl/3594080
>>>>
>>>> What would be the suggested way of fixing this for our RT installation?
>>>> Should I try and write a module as suggested in the above link to
>>>> override
>>>> the localtime functionality?
>>>
>>> Recently we discovered another issue with mod_perl and starting to
>>> recommend "SetHandler modperl" instead of "SetHandler perl-script".
>>> Just change the latter to the following:
>>>
>>> PerlOptions +GlobalRequest
>>> SetHandler modperl
>>>
>>> This will fix issue with timezones on mod_perl 2.x and as well protect
>>> you from other bug. Note that this only works with forking MPM
>>> (usually it's default setup). For threaded MPMs I suggest to use
>>> FastCGI.
>>>
>>> I suggest all people on mod_perl 2 to try it, it's sligtly faster as well.
>>>
>>>> Regards,
>>>>
>>>> Kim
>>>
>>
>>
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>
>
>


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