[rt-users] Query Builder - Custom Fields

Paul Broadwith paul.broadwith at blueivy.co.uk
Wed Aug 4 07:18:42 EDT 2010

AHHHHH .... (sound of penny dropping). So it does! 

Next question then is how do I search for ticket transactions with a
custom field?

Kind regards,

Paul Broadwith (MBCS)
Microsoft Certified Professional
Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified
for 2010 and Microsoft Registered Partner

Tel.: 0845 862 0292
Web: http://www.blueivy.co.uk

-----Original Message-----
From: Christian Loos [mailto:cloos at netcologne.de] 
Sent: 04 August 2010 11:59
To: Paul Broadwith
Cc: rt-users at lists.bestpractical.com
Subject: Re: Query Builder - Custom Fields

You can only search for tickets with the query builder.
So you can only search for ticket customfields and not for transaction


Am 04.08.2010 12:30, schrieb Paul Broadwith:
> Kenn,
> Thanks for that. Unfortunately they are not showing up so I assume (or

> does that make an ass ... etc) it doesn't work the same for CF's 
> attached to Ticket Transactions. The one that is attached to Tickets 
> is showing up though.
> Does anybody use these type of CF's and get them to work in Query 
> Builder (or do I need to use another method to search these).
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