[rt-users] Encoding Troubles with RT 3.8.8

benoit plessis plessis.benoit at gmail.com
Wed Aug 4 09:20:51 EDT 2010


I've some problems with iso-8859-1/utf8 encoding of outbound mail with RT.

Exemple: Email received in 'iso-8859-1', is correctly displayed in
UTF-8 within RT,
when showing 'Full Header' we have on top:
   content-type: text/plain; charset="utf-8"

and on bottom:
   X-RT-Original-Encoding: ISO-8859-1

If we forward this email to a new address, the forwarded message
include the same headers, however the message body is in "quoted
printable" encoding of a iso-8859-1 message:

==Extract of forwarded email: ======================================
This is a forward of ticket #260

Content-Type: message/rfc822
Content-Disposition: attachment
Content-Transfer-Encoding: binary
Content-Description: forwarded message

Content-Type: multipart/mixed; boundary="----------=_1280925536-13250-2"
Content-Transfer-Encoding: binary
MIME-Version: 1.0
X-Mailer: MIME-tools 5.427 (Entity 5.427)

This is a multi-part message in MIME format...

MIME-Version: 1.0
X-RT-Queue: Support
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: ISO-8859-1
Content-Length: 1116


Je fais suite =E0 notre entretien t=E9l=E9phonique.
==Extract of forwarded email: ======================================

Also, there is a similar problem when using html mail/template,
accentuated chars are converted to iso-8859-1 chars for the
"text/plain" version of the mail with is send with an utf8 headers.
The text/html part contain the html-entity codes so there is no problem.

When not using html templates entities are correctly converted using
utf8 charset.

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