[rt-users] Query Builder - Custom Fields

[Kenneth Crocker]

Paul,

When you were in the page that defines Custom Fields, did you go to Group
Rights and set those?

Kenn
LBNL

On Wed, Aug 4, 2010 at 3:30 AM, Paul Broadwith <paul.broadwith at blueivy.co.uk
> wrote:

> Kenn,
>
>
>
> Thanks for that. Unfortunately they are not showing up so I assume (or does
> that make an ass … etc) it doesn’t work the same for CF’s attached to Ticket
> Transactions. The one that is attached to Tickets is showing up though.
>
>
>
> Does anybody use these type of CF’s and get them to work in Query Builder
> (or do I need to use another method to search these).
>
>
>
> Kind regards,
>
>
>
> Paul Broadwith (MBCS)
>
> Microsoft Certified Professional
>
> Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified
> for 2010 and Microsoft Registered Partner
>
> [image: Description: blueivy_logo_emailsig.jpg]
>
> * *
>
> *Tel.:* 0845 862 0292
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>
>
>
>
> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Kenneth Crocker
> *Sent:* 03 August 2010 18:21
>
> *To:* rt-users at lists.bestpractical.com
> *Subject:* Re: [rt-users] Query Builder - Custom Fields
>
>
>
> Paul,
>
> You have to "click" either of the *"add these items"* options. That will
> then tell Query Builder what Queues you are using and it will then find the
> CF's that are applied to the Queue(s) you listed.
>
> I don't use Transaction Custom Fields so I'm not much use for advise there.
> Sorry.
>
> Hope this helps.
>
> Kenn
> LBNL
>
> On Tue, Aug 3, 2010 at 9:51 AM, Paul Broadwith <
> paul.broadwith at blueivy.co.uk> wrote:
>
> Kenn,
>
>
>
> I think I’m further forward.
>
>
>
> I have three CF’s – one attached to Tickets and 2 attached to Ticket
> Transactions.
>
>
>
> When I go into Query Builder, the CF attached to tickets is shown at the
> bottom of the ‘Add Criteria’ list without me doing anything. However, I
> can’t see the CF’s attached to Ticket Transactions. How do I get them to
> show?
>
>
>
> When you also say ‘selected a queue’ – do you mean, select Queue <Is>
> ‘QUEUE NAME’ and THEN they appear or do I have to click the ‘Add these
> terms’ button and THEN they appear? Or have I missed something?
>
>
>
> Kind regards,
>
>
>
> Paul Broadwith (MBCS)
>
> Microsoft Certified Professional
>
> Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified
> for 2010 and Microsoft Registered Partner
>
> * *
>
> *Tel.:* 0845 862 0292
>
> *Web:* http://www.blueivy.co.uk
>
>
>
>
>
> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Kenneth Crocker
> *Sent:* 03 August 2010 16:26
> *To:* rt-users at lists.bestpractical.com
> *Subject:* Re: [rt-users] Query Builder - Custom Fields
>
>
>
> Paul,
>
> In Query Builder, Custom Fields are not available until you have selected a
> Queue. Remember, Custom Fields are applied to Queues, soooooo until you tell
> RT what Queue(s) you want to select from, it won't know what CF's to offer.
>
> Kenn
> LBNL
>
> On Mon, Aug 2, 2010 at 2:29 PM, Paul Broadwith <
> paul.broadwith at blueivy.co.uk> wrote:
>
> After my last post, and a response, I have setup a few custom fields to
> use. However I'm unable to see them in the Query Builder so that I can
> search on them.
>
> I have attached the custom fields to Ticket Transactions, applied them
> to all objects and I have create a ticket update and entered data into
> the fields. However, I simply can't see how to search on them.
>
> A Google revealed that if I simply added a queue with tickets that the
> field was in they would appear in the list ... well, they don't as most
> of you won't be surprised to know.
>
> I have noticed in the wiki that there are a few bits of code for
> allowing searches with custom fields to be used, but they are all for
> older version of RT. I am using 3.8.8.
>
> Any pointers appreciated.
>
> Kind regards,
>
> Paul Broadwith (MBCS)
> Microsoft Certified Professional
> Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified
> for 2010 and Microsoft Registered Partner
>
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