[rt-users] search returns blank pages for tickets in queues user has no access to

Kevin Falcone falcone at bestpractical.com
Fri Aug 6 15:07:37 EDT 2010

On Thu, Jul 29, 2010 at 02:22:15PM -0500, Mátyás Selmeci wrote:
> Hi all,
> One of my users has the following search query:
> Owner = 'Nobody' AND Queue != 'spam' AND (  Status = 'new' OR Status = 'open' )
> sorted by LastUpdated, Asc, 50 per page.
> The search returns 268 tickets, split across 6 pages. That
> is fine.
> However, this user does not have access to one of
> the queues that some of the tickets are in. Since the first
> 50 tickets returned by the search are in that queue, the
> user sees a blank results page, instead of the search just
> going on to the next batch.
> In other words, the user still sees 6 pages, only the pages
> do not contain 50 tickets each like they should.
> If only 150 of the tickets are visible to the user, then the
> search should return 150 tickets split across 3 pages,
> instead of returning all of the tickets and hiding some of
> them.
> I am using RT 3.8.8. Has anybody else encountered this
> problem, and is there a workaround or fix for it?

Read about the UseSQLForACLChecks config var and the caveats (and beta
nature) of it

-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100806/50f620f9/attachment.sig>

More information about the rt-users mailing list