[rt-users] [Rt-announce] RT for Mobile Devices 0.9

Daniel Farst daniel.farst at case.edu
Fri Aug 6 18:10:00 EDT 2010

Using RT 3.8.2 and BlackBerry OS 5

Whenever I try to display a ticket I'm getting an error saying

could not find component for path '/Ticket/Elements/ShowPriority'

When creating a new ticket, I get a similar error message except it says "EditTransactionCustomFields" instead of "ShowPriority". When I click create however I get another error: "Queue could not be loaded".

Other than that this looks awesome!

- Dan

Daniel Farst
IT Support Coordinator
College of Arts and Sciences
Case Western Reserve University

daniel.farst at case.edu
o: 216.368.2375
m: 216.334.9146

Public key on keyserver.pgp.com
Thursday, August 5, 2010, 5:08:31 PM, Jesse Vincent wrote:
> Over the past few weeks, I've been spending my time putting together an
> initial implementation of a modern phone-friendly interface for RT.

> We've just published the source code to
> http://github.com/bestpractical/rt-extension-mobileui and it will show
> up at http://search.cpan.org/dist/RT-Extension-MobileUI in the very
> near future.

> This is very much an initial release and I know there are things that
> need improvement, though I'd greatly appreciate feedback to help figure
> out what those improvements should be.

> We've tested this new UI on the iPhone, Android 2.x, BlackberryOS 4.5
> and 5.0, Kindle 2.5 and in a number of desktop browsers. We've only
> tested this on a recent RT 3.8, but it _should_ work on older versions
> of RT. Reports of failures on 3.6.x or 3.8.x would be much appreciated.

> Once you install the extension, you can have a look around from your
> desktop browser by visiting /m on your RT server.  The Mobile UI tries
> pretty hard to detect mobile browsers and push them to the mobile login
> page, though there's a link to get back to the full UI if it gets your
> browser wrong.

> Right now, the mobile interface supports:

>         External Authentication
>         Regular RT Login
>         Creating Tickets
>         Search (using the same "Simple Search" as the main UI)
>         Display of saved searches
>         Ticket display
>         Ticket comment/reply
>         Ticket history
>         Attachment download
> You can see some screenshots at http://blog.bestpractical.com/

> -Jesse
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