[rt-users] RT 3.8 Active Directory integration and single sign-on
Mike Johnson
mike.johnson at nosm.ca
Mon Aug 9 09:01:50 EDT 2010
Here is your problem,
ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)
[Sat Aug 7 02:26:51 2010] [debug]: UserExists params:
username: ldap , service: My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
[Sat Aug 7 02:26:51 2010] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj *Can't bind:
LDAP_INVALID_CREDENTIALS* 49
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)
Something is wrong with your config, ExternalAuth cannot bind with your
LDAP, so any ldap calls after that will fail.
Looking at your config, you don't have to comment out the ssl_version, that
may be throwing the argument list off and messing up your bind.
Check to make sure you can connect to your LDAP on port 389, so you know it
isn't a firewall issue(you can telnet XXX.XXX.XXX.XXX 389).
Download an LDAP browser, and make sure the user you are connecting with
works...
Once you fix the problem of your LDAP bind not working, your error logs
should change, ... hopefully everything works for you after that, but if
not... post the new logs and we'll try to help you out!
Good luck!
Mike.
On Fri, Aug 6, 2010 at 11:00 PM, Eugene M. Evans <EMEvans at heapy.com> wrote:
> I've tried many things today and still don't have Auth::ExternalAuth
> working. Could it be because RT's time is not synched with the Active
> Directory server? The time RT reports in its log is hours ahead of the
> system time on the host. The system is running NTP and matches the time on
> the AD server. I don't know why RT wouldn't be using the system time. The
> timezone is set correctly in RT_SiteConfig.pm >>> Set($Timezone ,
> 'US/Eastern');
>
> The log lines below were all created before 10pm on Friday, August the
> 6th. If anyone has any ideas about the time difference or the inability to
> log into RT using a valid AD account, I'm all ears.
>
>
> **************************************************************************************
> ***
> /opt/rt3/var/log/rt.log ***
>
> **************************************************************************************
>
> [Sat Aug 7 01:42:51 2010] [debug]: Reloading RT::User to work around a bug
> in RT-3.8.0 and RT-3.8.1
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> [Sat Aug 7 01:42:51 2010] [debug]: Attempting to use external auth
> service: Heapy_AD_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
> [Sat Aug 7 01:42:51 2010] [debug]: Calling UserExists with $username
> (ldap) and $service (Heapy_AD_LDAP)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)
> [Sat Aug 7 01:42:51 2010] [debug]: UserExists params:
> username: ldap , service: Heapy_AD_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
> [Sat Aug 7 01:42:51 2010] [critical]:
> RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
> LDAP_INVALID_CREDENTIALS 49
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)
> [Sat Aug 7 01:42:51 2010] [debug]: Autohandler called ExternalAuth.
> Response: (0, No User)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
> [Sat Aug 7 01:42:51 2010] [error]: FAILED LOGIN for ldap from
> 172.16.17.174 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)
> [Sat Aug 7 01:43:00 2010] [debug]: Reloading RT::User to work around a bug
> in RT-3.8.0 and RT-3.8.1
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> [Sat Aug 7 01:43:00 2010] [debug]: Attempting to use external auth
> service: Heapy_AD_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
> [Sat Aug 7 01:43:00 2010] [debug]: Calling UserExists with $username
> (hhadmin) and $service (Heapy_AD_LDAP)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)
> [Sat Aug 7 01:43:00 2010] [debug]: UserExists params:
> username: hhadmin , service: Heapy_AD_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
> [Sat Aug 7 01:43:00 2010] [critical]:
> RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
> LDAP_INVALID_CREDENTIALS 49
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)
> [Sat Aug 7 01:43:00 2010] [debug]: Autohandler called ExternalAuth.
> Response: (0, No User)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
> [Sat Aug 7 01:43:00 2010] [error]: FAILED LOGIN for hhadmin from
> 172.16.17.174 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)
> [Sat Aug 7 01:43:08 2010] [debug]: Reloading RT::User to work around a bug
> in RT-3.8.0 and RT-3.8.1
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> [Sat Aug 7 01:43:08 2010] [debug]: Attempting to use external auth
> service: Heapy_AD_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
> [Sat Aug 7 01:43:08 2010] [debug]: Calling UserExists with $username
> (hhadmin) and $service (Heapy_AD_LDAP)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)
> [Sat Aug 7 01:43:08 2010] [debug]: UserExists params:
> username: hhadmin , service: Heapy_AD_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
> [Sat Aug 7 01:43:08 2010] [critical]:
> RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
> LDAP_INVALID_CREDENTIALS 49
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)
> [Sat Aug 7 01:43:08 2010] [debug]: Autohandler called ExternalAuth.
> Response: (0, No User)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
> [Sat Aug 7 01:43:08 2010] [error]: FAILED LOGIN for hhadmin from
> 172.16.17.174 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)
> [Sat Aug 7 01:53:14 2010] [debug]: Reloading RT::User to work around a bug
> in RT-3.8.0 and RT-3.8.1
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> [Sat Aug 7 01:53:14 2010] [debug]: Attempting to use external auth
> service: Heapy_AD_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
> [Sat Aug 7 01:53:14 2010] [debug]: SSO Failed and no user to test with.
> Nexting
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92)
> [Sat Aug 7 01:53:14 2010] [debug]: Autohandler called ExternalAuth.
> Response: (0, No User)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
> [Sat Aug 7 01:53:20 2010] [debug]: Reloading RT::User to work around a bug
> in RT-3.8.0 and RT-3.8.1
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> [Sat Aug 7 01:53:20 2010] [debug]: Attempting to use external auth
> service: Heapy_AD_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
> [Sat Aug 7 01:53:20 2010] [debug]: Calling UserExists with $username
> (ldap) and $service (Heapy_AD_LDAP)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)
> [Sat Aug 7 01:53:20 2010] [debug]: UserExists params:
> username: ldap , service: Heapy_AD_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
> [Sat Aug 7 01:53:20 2010] [critical]:
> RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj : Cannot connect to
> dayxchng0.heapy.local
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:437)
> [Sat Aug 7 01:53:20 2010] [debug]: Autohandler called ExternalAuth.
> Response: (0, No User)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
> [Sat Aug 7 01:53:20 2010] [error]: FAILED LOGIN for ldap from
> 172.16.17.174 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)
> [Sat Aug 7 02:00:46 2010] [debug]: Reloading RT::User to work around a bug
> in RT-3.8.0 and RT-3.8.1
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> [Sat Aug 7 02:00:46 2010] [debug]: Attempting to use external auth
> service: Heapy_AD_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
> [Sat Aug 7 02:00:46 2010] [debug]: Calling UserExists with $username
> (ldap) and $service (Heapy_AD_LDAP)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)
> [Sat Aug 7 02:00:46 2010] [debug]: UserExists params:
> username: ldap , service: Heapy_AD_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
> [Sat Aug 7 02:00:46 2010] [critical]:
> RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj : Cannot connect to
> dayxchng0.heapy.local
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:437)
> [Sat Aug 7 02:00:46 2010] [debug]: Autohandler called ExternalAuth.
> Response: (0, No User)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
> [Sat Aug 7 02:00:46 2010] [error]: FAILED LOGIN for ldap from
> 172.16.17.174 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)
> [Sat Aug 7 02:00:51 2010] [debug]: Attempting to use external auth
> service: Heapy_AD_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
> [Sat Aug 7 02:00:51 2010] [debug]: Calling UserExists with $username
> (ldap) and $service (Heapy_AD_LDAP)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)
> [Sat Aug 7 02:00:51 2010] [debug]: UserExists params:
> username: ldap , service: Heapy_AD_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
> [Sat Aug 7 02:00:51 2010] [critical]:
> RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj : Cannot connect to
> dayxchng0.heapy.local
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:437)
> [Sat Aug 7 02:00:51 2010] [debug]: Autohandler called ExternalAuth.
> Response: (0, No User)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
> [Sat Aug 7 02:00:51 2010] [error]: FAILED LOGIN for ldap from
> 172.16.17.174 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)
> [Sat Aug 7 02:01:08 2010] [debug]: Reloading RT::User to work around a bug
> in RT-3.8.0 and RT-3.8.1
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> [Sat Aug 7 02:01:08 2010] [debug]: Attempting to use external auth
> service: My_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
> [Sat Aug 7 02:01:08 2010] [debug]: Calling UserExists with $username
> (ldap) and $service (My_LDAP)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)
> [Sat Aug 7 02:01:08 2010] [debug]: UserExists params:
> username: ldap , service: My_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
> [Sat Aug 7 02:01:08 2010] [critical]:
> RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
> LDAP_INVALID_CREDENTIALS 49
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)
> [Sat Aug 7 02:01:08 2010] [debug]: Autohandler called ExternalAuth.
> Response: (0, No User)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
> [Sat Aug 7 02:01:08 2010] [error]: FAILED LOGIN for ldap from
> 172.16.17.174 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)
> [Sat Aug 7 02:01:59 2010] [debug]: Reloading RT::User to work around a bug
> in RT-3.8.0 and RT-3.8.1
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> [Sat Aug 7 02:01:59 2010] [debug]: Attempting to use external auth
> service: My_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
> [Sat Aug 7 02:01:59 2010] [debug]: Calling UserExists with $username
> (ldap) and $service (My_LDAP)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)
> [Sat Aug 7 02:01:59 2010] [debug]: UserExists params:
> username: ldap , service: My_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
> [Sat Aug 7 02:01:59 2010] [critical]:
> RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
> LDAP_INVALID_CREDENTIALS 49
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)
> [Sat Aug 7 02:01:59 2010] [debug]: Autohandler called ExternalAuth.
> Response: (0, No User)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
> [Sat Aug 7 02:01:59 2010] [error]: FAILED LOGIN for ldap from
> 172.16.17.174 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)
> [Sat Aug 7 02:02:02 2010] [debug]: Reloading RT::User to work around a bug
> in RT-3.8.0 and RT-3.8.1
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> [Sat Aug 7 02:02:02 2010] [debug]: Attempting to use external auth
> service: My_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
> [Sat Aug 7 02:02:02 2010] [debug]: Calling UserExists with $username
> (ldap) and $service (My_LDAP)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)
> [Sat Aug 7 02:02:02 2010] [debug]: UserExists params:
> username: ldap , service: My_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
> [Sat Aug 7 02:02:03 2010] [critical]:
> RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
> LDAP_INVALID_CREDENTIALS 49
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)
> [Sat Aug 7 02:02:03 2010] [debug]: Autohandler called ExternalAuth.
> Response: (0, No User)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
> [Sat Aug 7 02:02:03 2010] [error]: FAILED LOGIN for ldap from
> 172.16.17.174 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)
> [Sat Aug 7 02:02:35 2010] [debug]: Reloading RT::User to work around a bug
> in RT-3.8.0 and RT-3.8.1
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> [Sat Aug 7 02:02:35 2010] [debug]: Attempting to use external auth
> service: My_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
> [Sat Aug 7 02:02:35 2010] [debug]: Calling UserExists with $username
> (ldap) and $service (My_LDAP)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)
> [Sat Aug 7 02:02:35 2010] [debug]: UserExists params:
> username: ldap , service: My_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
> [Sat Aug 7 02:02:35 2010] [critical]:
> RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
> LDAP_INVALID_CREDENTIALS 49
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)
> [Sat Aug 7 02:02:35 2010] [debug]: Autohandler called ExternalAuth.
> Response: (0, No User)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
> [Sat Aug 7 02:02:35 2010] [error]: FAILED LOGIN for ldap from
> 172.16.17.174 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)
> [Sat Aug 7 02:02:38 2010] [debug]: Reloading RT::User to work around a bug
> in RT-3.8.0 and RT-3.8.1
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> [Sat Aug 7 02:02:38 2010] [debug]: Attempting to use external auth
> service: My_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
> [Sat Aug 7 02:02:38 2010] [debug]: Calling UserExists with $username
> (ldap) and $service (My_LDAP)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)
> [Sat Aug 7 02:02:38 2010] [debug]: UserExists params:
> username: ldap , service: My_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
> [Sat Aug 7 02:02:38 2010] [critical]:
> RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
> LDAP_INVALID_CREDENTIALS 49
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)
> [Sat Aug 7 02:02:38 2010] [debug]: Autohandler called ExternalAuth.
> Response: (0, No User)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
> [Sat Aug 7 02:02:38 2010] [error]: FAILED LOGIN for ldap from
> 172.16.17.174 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)
> [Sat Aug 7 02:02:55 2010] [debug]: Reloading RT::User to work around a bug
> in RT-3.8.0 and RT-3.8.1
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> [Sat Aug 7 02:02:55 2010] [debug]: Attempting to use external auth
> service: My_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
> [Sat Aug 7 02:02:55 2010] [debug]: SSO Failed and no user to test with.
> Nexting
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92)
> [Sat Aug 7 02:02:55 2010] [debug]: Autohandler called ExternalAuth.
> Response: (0, No User)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
> [Sat Aug 7 02:03:01 2010] [debug]: Reloading RT::User to work around a bug
> in RT-3.8.0 and RT-3.8.1
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> [Sat Aug 7 02:03:01 2010] [debug]: Attempting to use external auth
> service: My_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
> [Sat Aug 7 02:03:01 2010] [debug]: Calling UserExists with $username
> (ldap) and $service (My_LDAP)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)
> [Sat Aug 7 02:03:01 2010] [debug]: UserExists params:
> username: ldap , service: My_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
> [Sat Aug 7 02:03:01 2010] [critical]:
> RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
> LDAP_INVALID_CREDENTIALS 49
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)
> [Sat Aug 7 02:03:01 2010] [debug]: Autohandler called ExternalAuth.
> Response: (0, No User)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
> [Sat Aug 7 02:03:01 2010] [error]: FAILED LOGIN for ldap from
> 172.16.17.174 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)
> [Sat Aug 7 02:04:08 2010] [debug]: Reloading RT::User to work around a bug
> in RT-3.8.0 and RT-3.8.1
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> [Sat Aug 7 02:04:08 2010] [debug]: Attempting to use external auth
> service: My_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
> [Sat Aug 7 02:04:08 2010] [debug]: Calling UserExists with $username
> (hhadmin) and $service (My_LDAP)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)
> [Sat Aug 7 02:04:08 2010] [debug]: UserExists params:
> username: hhadmin , service: My_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
> [Sat Aug 7 02:04:08 2010] [critical]:
> RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
> LDAP_INVALID_CREDENTIALS 49
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)
> [Sat Aug 7 02:04:08 2010] [debug]: Autohandler called ExternalAuth.
> Response: (0, No User)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
> [Sat Aug 7 02:04:08 2010] [error]: FAILED LOGIN for hhadmin from
> 172.16.17.174 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)
> [Sat Aug 7 02:04:16 2010] [debug]: Reloading RT::User to work around a bug
> in RT-3.8.0 and RT-3.8.1
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> [Sat Aug 7 02:04:16 2010] [debug]: Attempting to use external auth
> service: My_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
> [Sat Aug 7 02:04:16 2010] [debug]: Calling UserExists with $username
> (hhadmin) and $service (My_LDAP)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)
> [Sat Aug 7 02:04:16 2010] [debug]: UserExists params:
> username: hhadmin , service: My_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
> [Sat Aug 7 02:04:16 2010] [critical]:
> RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
> LDAP_INVALID_CREDENTIALS 49
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)
> [Sat Aug 7 02:04:16 2010] [debug]: Autohandler called ExternalAuth.
> Response: (0, No User)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
> [Sat Aug 7 02:04:16 2010] [error]: FAILED LOGIN for hhadmin from
> 172.16.17.174 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)
> [Sat Aug 7 02:04:28 2010] [debug]: Reloading RT::User to work around a bug
> in RT-3.8.0 and RT-3.8.1
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> [Sat Aug 7 02:04:28 2010] [debug]: Attempting to use external auth
> service: My_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
> [Sat Aug 7 02:04:28 2010] [debug]: Calling UserExists with $username
> (emevans) and $service (My_LDAP)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)
> [Sat Aug 7 02:04:28 2010] [debug]: UserExists params:
> username: emevans , service: My_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
> [Sat Aug 7 02:04:28 2010] [critical]:
> RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
> LDAP_INVALID_CREDENTIALS 49
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)
> [Sat Aug 7 02:04:28 2010] [debug]: Autohandler called ExternalAuth.
> Response: (0, No User)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
> [Sat Aug 7 02:04:28 2010] [error]: FAILED LOGIN for emevans from
> 172.16.17.174 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)
> [Sat Aug 7 02:08:17 2010] [debug]: Reloading RT::User to work around a bug
> in RT-3.8.0 and RT-3.8.1
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> [Sat Aug 7 02:08:17 2010] [debug]: Attempting to use external auth
> service: My_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
> [Sat Aug 7 02:08:17 2010] [debug]: SSO Failed and no user to test with.
> Nexting
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92)
> [Sat Aug 7 02:08:17 2010] [debug]: Autohandler called ExternalAuth.
> Response: (0, No User)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
> [Sat Aug 7 02:08:22 2010] [debug]: Reloading RT::User to work around a bug
> in RT-3.8.0 and RT-3.8.1
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> [Sat Aug 7 02:08:22 2010] [debug]: Attempting to use external auth
> service: My_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
> [Sat Aug 7 02:08:22 2010] [debug]: Calling UserExists with $username
> (ldap) and $service (My_LDAP)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)
> [Sat Aug 7 02:08:22 2010] [debug]: UserExists params:
> username: ldap , service: My_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
> [Sat Aug 7 02:08:22 2010] [critical]:
> RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
> LDAP_INVALID_CREDENTIALS 49
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)
> [Sat Aug 7 02:08:22 2010] [debug]: Autohandler called ExternalAuth.
> Response: (0, No User)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
> [Sat Aug 7 02:08:22 2010] [error]: FAILED LOGIN for ldap from
> 172.16.17.174 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)
> [Sat Aug 7 02:26:43 2010] [debug]: Reloading RT::User to work around a bug
> in RT-3.8.0 and RT-3.8.1
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> [Sat Aug 7 02:26:43 2010] [debug]: Attempting to use external auth
> service: My_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
> [Sat Aug 7 02:26:43 2010] [debug]: SSO Failed and no user to test with.
> Nexting
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92)
> [Sat Aug 7 02:26:43 2010] [debug]: Autohandler called ExternalAuth.
> Response: (0, No User)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
> [Sat Aug 7 02:26:51 2010] [debug]: Reloading RT::User to work around a bug
> in RT-3.8.0 and RT-3.8.1
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> [Sat Aug 7 02:26:51 2010] [debug]: Attempting to use external auth
> service: My_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
> [Sat Aug 7 02:26:51 2010] [debug]: Calling UserExists with $username
> (ldap) and $service (My_LDAP)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)
> [Sat Aug 7 02:26:51 2010] [debug]: UserExists params:
> username: ldap , service: My_LDAP
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
> [Sat Aug 7 02:26:51 2010] [critical]:
> RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
> LDAP_INVALID_CREDENTIALS 49
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)
> [Sat Aug 7 02:26:51 2010] [debug]: Autohandler called ExternalAuth.
> Response: (0, No User)
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
> [Sat Aug 7 02:26:51 2010] [error]: FAILED LOGIN for ldap from
> 172.16.17.174 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)
>
>
> **************************************************************************************
> *** /opt/rt3/etc/RT_SiteConfig.pm
> ***
>
> **************************************************************************************
>
> ######################
> # Custom Site Config #
> ######################
>
> Set($rtname , "XXX.XXX.XXX");
> Set($Organization , "XXX.XXX");
> Set($MinimumPasswordLength , "0");
> Set($Timezone , 'US/Eastern');
>
> Set(@Plugins, qw(
> RT::Authen::ExternalAuth
> ));
>
> Set($HomepageComponents, [qw(
> QuickCreate
> Quicksearch
> MyAdminQueues
> MySupportQueues
> MyReminders
> RefreshHomepage
> Dashboards
> )]);
>
> Set($DatabaseType , 'mysql');
> Set($DatabaseHost , 'localhost');
> Set($DatabaseRTHost , 'localhost');
> Set($DatabasePort , '');
> Set($DatabaseUser , 'local');
> Set($DatabasePassword , 'XXXXXXX');
> Set($DatabaseName , 'XXXXXX');
>
> # OwnerEmail is the account that will manage RT.
> # In this case hhadmin. Hhadmin's email is forwarded to
> # the email address specified in the Postfix aliases
> # file.
> Set($OwnerEmail , 'hhadmin');
> Set($LoopsToRTOwner , 1);
>
> Set($SendmailPath , "/usr/lib/sendmail.postfix");
> Set($SendmailArguments , "-oi -t -f support\@hpyhdesk.heapy.local");
>
> Set($MaxAttachmentSize , 5000000);
>
> Set($RTAddressRegexp , '^rt\@hpyhdesk.heapy.local$');
> Set($CorrespondAddress , 'no-reply at hpyhdesk.heapy.local');
> Set($CommentAddress , 'no-reply at hpyhdesk.heapy.local');
>
> Set($UseFriendlyFromLine , 1);
> Set($FriendlyFromLineFormat , "\"%s\" <%s>");
> Set($UseFriendlyToLine , 1);
> Set($FriendlyToLineFormat, "\"%s Ticket #%s\":;");
>
> Set($NotifyActor, 0);
> Set($RecordOutgoingEmail, 1);
>
> Set($WebPath , "/ticket");
> Set($WebPort , 80);
> Set($WebBaseURL , "http://hpyhdesk.heapy.local");
> Set($WebURL , $WebBaseURL . $WebPath . "/");
>
> # The following two lines support single sign-on.
>
> # Tell RT to trust the webserver to handle
> # authentication.
> # They are commented out since they are said to conflict with the
> ExternalAuth extension.
> # See http://wiki.bestpractical.com/view/ExternalAuth.
>
> # Set($WebExternalAuth, 3);
> # If the webserver hands RT a user RT is not
> # familiar with, RT should just go ahead and
> # create an account.
> #Set($WebExternalAuto, 1);
>
> Set($MessageBoxWidth , 72);
> Set($MessageBoxWrap, "HARD");
>
> Set($MaxInlineBody, 13456);
> Set($DefaultSummaryRows, 10);
>
> Set($OldestTransactionsFirst, '1');
> Set($ShowTransactionImages, 1);
>
> Set($DateDayBeforeMonth , 0);
> Set($AmbiguousDayInPast , 1);
>
> Set($LogToSyslog, '' ) ; # disable syslog
> Set($LogToFile, 'debug' ) ; # set file logging to include
> everything
> Set($LogDir, '/opt/rt3/var/log' ) ; # path to log
> Set($LogToFileNamed , 'rt.log') ; # logfile name
>
> # Include the configuration for the ExternalAuth extension.
> # ExternalAuth only adds to the available authentication mechanisms. It
> does
> # not replace RT's own. Ao, authentication happens in this order:
> # 1. ExternalAuth
> # 2. RT-Internal
> # And you can have as many ExternalAuth sources as you wish.
> # ExternalAuth cannot add a user to any internal RT groups. This must be
> # done by the RT administrator.
>
> Set(@Plugins, qw(RT::Authen::ExternalAuth));
> require
> "/opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm";
>
> # If you want LDAP users to be automatically
> # assigned "Let this user be granted rights" then you may do so by
> # setting AutoCreate,{Privileged => 1}. Otherwise it will need
> # setting manually along with group membership.
> Set($AutoCreate,{Privileged => 1});
>
> 1;
>
>
> **************************************************************************************
> *** /opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm ***
>
> **************************************************************************************
> Set($ExternalAuthPriority, [ 'My_LDAP' ] );
> Set($ExternalInfoPriority, [ 'My_LDAP' ] );
> Set($ExternalServiceUsesSSLorTLS, 0);
> Set($AutoCreateNonExternalUsers, 1);
>
> Set($ExternalSettings, {
> 'My_LDAP' => {
>
> 'type' => 'ldap',
> 'server' => 'XXX.XXX.XXXl',
> 'user' => 'cn=ldap,ou=XXX,dc=XXX
> ,dc=XXX',
> 'pass' => 'XXX',
> 'base' => 'dc=XXX,dc=XXX',
>
> 'filter' =>
> '(&(ObjectCategory=User)(ObjectClass=Person))',
> 'd_filter' =>
> '(userAccountControl:1.2.840.113556.1.4.803:=2)',
>
> 'tls' => 0,
> # 'ssl_version' => 3,
>
> 'net_ldap_args' => [ version =>
> 3 ],
> 'group' => 'cn=XXX,ou=XXX,dc=XXX,dc=
> XXX',
> 'group_attr' => 'member',
>
> 'attr_match_list' => [ 'Name',
> 'EmailAddress' ],
> 'attr_map' => { 'Name' =>
> 'sAMAccountName',
> 'EmailAddress' =>
> 'mail',
> 'Organization' =>
> 'physicalDeliveryOfficeName',
> 'RealName' => 'cn',
> 'ExternalAuthId' =>
> 'sAMAccountName',
> 'Gecos' =>
> 'sAMAccountName',
> 'WorkPhone' =>
> 'telephoneNumber',
> 'Address1' =>
> 'streetAddress',
> 'City' => 'l',
> 'State' => 'st',
> 'Zip' => 'postalCode',
> 'Country' => 'co'
> }
> }
> }
> );
>
> 1;
>
>
> Gene Evans
> IT Administrator
> Heapy Engineering
> 937-224-0861 x1404
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
--
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca
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