[rt-users] ACL Troubles with RTFM

Kevin Falcone falcone at bestpractical.com
Mon Aug 9 11:07:03 EDT 2010

On Sat, Aug 07, 2010 at 01:10:27PM +0200, benoit plessis wrote:
> Hi,
> I'm trying to setup RTFM acl's for some groups and it seem that they
> are not enough.
> For example, in Config > RTFM > Global > Group Rights i allow the
> following to a group of users:
>  CreateArticle
>  DeleteArticle
>  ModifyArticle
>  ModifyArticleTopics
>  ModifyCustomField
>  SeeClass
>  SeeCustomField
>  ShowArticle
>  ShowArticleHistory
> However, even after login/logout, thoses users doesn't have access to
> the articles customfields,

What happens if you go to 
Configuration -> Custom Fields -> custom field name -> Group Rights?

> If then i had "SeeCustomField" to this group in the global RT
> configuration (Configuration > Global > Group Rights)
> then they are able to see and use articles contents, but not modify
> (need global ModifyCustomField for this to work).
> Is it normal ?
> Using RT 3.8.8 & RTFM 2.4.2

Have you applied the CF to the Classes (using the Applies To link from
the Custom Field page)?  There were some bugs with that in 2.4.2 and
3.8.8, so if you haven't done that you may need to test out the
2.4.3rc1 release on Friday.

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