[rt-users] User could not be loaded

[Kevin Falcone]

On Mon, Aug 23, 2010 at 12:27:58PM +1000, Steve Berg wrote:
> Hi all,
> 
> I have RT set up and am using RT::Authen::ExternalAuth to authenticate
> users against LDAP which is working great.  We now have an external
> company we are working with and they don't have  LDAP accounts and
> when they send an email in to the RT system they receive a bounce that
> says:
> 
> "User xxx at xxx.com could not be loaded in the mail gateway"

There is usually a more detailed error in the logs and sent to the
OwnerEmail

-kevin

> My RT_SiteConfig.pm looks like:
> 
> # Any configuration directives you include  here will override
> # RT's default configuration file, RT_Config.pm
> #
> # To include a directive here, just copy the equivalent statement
> # from RT_Config.pm and change the value. We've included a single
> # sample value below.
> #
> # This file is actually a perl module, so you can include valid
> # perl code, as well.
> #
> # The converse is also true, if this file isn't valid perl, you're
> # going to run into trouble. To check your SiteConfig file, use
> # this comamnd:
> #
> #   perl -c /path/to/your/etc/RT_SiteConfig.pm
> 
> Set( $rtname, 'x');
> Set(@Plugins, qw(RT::Authen::ExternalAuth) );
> Set($LogToFile , 'debug');
> 
> Set($ExternalAuthPriority,  ['My_LDAP']);
> Set($ExternalInfoPriority,  ['My_LDAP']);
> Set($ExternalServiceUsesSSLorTLS,    1);
> Set($AutoCreateNonExternalUsers,    1);
> 
> Set($ExternalSettings,      {
>       'My_LDAP'       =>  {   ## GENERIC SECTION
>             'type'                      =>  'ldap',
>             'server'                    =>  'x',
>             'user'                      =>  'x',
>             'pass'                      =>  'x',
>             'base'                      =>  'x',
>             'filter'                    => '(objectclass=user)',
>             'd_filter'                  =>
> '(userAccountControl:1.2.840.113556.1.4.803:=2)',
>             'tls'                       =>  0,
>             'ssl_version'               =>  3,
>             'net_ldap_args'             => [    version =>  3   ],
>             #'group'                     =>  'GROUP_NAME',
>             #'group_attr'                =>  'GROUP_ATTR',
>             'attr_match_list'           => [    'Name',
>                                                 'EmailAddress',
>                                                 'RealName',
>                                                 'WorkPhone',
>                                                 'Address2'
>                                                                  ],
>             'attr_map'                  =>  {   'Name' => 'sAMAccountName',
>                                                 'EmailAddress' => 'mail',
>                                                 'Organization' =>
> 'physicalDeliveryOfficeName',
>                                                 'RealName' => 'cn',
>                                                 'ExternalAuthId' =>
> 'sAMAccountName',
>                                                 'Gecos' => 'sAMAccountName',
>                                                 'WorkPhone' =>
> 'telephoneNumber',
>                                                 'Address1' => 'streetAddress',
>                                                 'City' => 'l',
>                                                 'State' => 'st',
>                                                 'Zip' => 'postalCode',
>                                                 'Country' => 'co'
>                                                                        }
>                                                     },
> 
>                                 }
> );
> 
> 1;
> 
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
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