[rt-users] Ticket History

[Emmanuel Lacour]

On Thu, Aug 26, 2010 at 05:11:53PM -0600, Sysadmin wrote:
> Is there a way to show just ticket history for a customer? Maybe a  
> ticket tab for the user/customer that would display only tickets for  
> that customer and show only the replys (not comments or other details  
> for those tickets)  and not the complete user history? So a clean  
> concise way of viewing the users past trouble tickets.
>

You can just type the requestor email in the top search field to chow
all it's active tickets. Look there:

http://wiki.bestpractical.com/view/ManualSimpleSearch

you can also use savedsearches or dashboards, or customize RT to have a
dropdown of your customers that point to the corresponding search.