[rt-users] Searching Unprivileged Users

Kenneth Crocker kfcrocker at lbl.gov
Fri Aug 27 12:28:47 EDT 2010


Your company sounds like ours. However, we have *all* our users defined as *
privileged* and simply put them in different groups (with the same access
needs per Queue) and set the privileges accordingly. We get to see everyone.
No single user has User privileges and *ALL* have group privileges. It make
maintenance of rights SSSSSSOOOOO much easier.

Hope this helps.


On Thu, Aug 26, 2010 at 4:02 PM, Sysadmin <Sysadmin at ruralnetwork.net> wrote:

> Currently we have RT configured so that support staff are privileged users,
> and customers are unprivileged users which Are also part of the "Customers"
> group. I'm look for an easy way to search the unprivileged users, RT only
> shows privileged users, and groups only let you add or remove users, not
> edit the users in the group.RT adds the unprivileged user from the ticket
> creation. So it is very easy to accidentally create a bogus user in the
> system that is simply created as an unprivileged user.
> Thanks,
> David
> System Admin
> Running RT 3.8.7
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
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