[rt-users] Email Issues with RT

Kevin Falcone falcone at bestpractical.com
Fri Aug 27 13:29:54 EDT 2010

On Fri, Aug 27, 2010 at 03:00:57AM +0100, Mark Olliver wrote:
>    Hi,
>    I have two issues with emailing with RT.
>    1, Firstly our server accepts mail as two domains, I am unsure on my matches but basically
>    [1]anything at example.org should be switched in RT to be [2]anything at support-example.org. I have
>    put the following but I am not sure it is correct.
>    Set( $CanonicalizeEmailAddressMatch, '@example\.org$');
>    Set( $CanonicalizeEmailAddressReplace, '@support-example\.org');
>    This change is because we used to run our old support under the old domain but now with RT use
>    the new one however, people still email the old one as well.

These are for rewriting the From: address of people writing into RT.
If that is what you want, fine.

If you actually just want RT to understand both addresses, then that
is a mail server configuration question, and you can just have RT send
out as the new address.

>    2, When tickets are created or replied to, everyone on the ticket gets a copy by email.
>    However, for some reason the server also tries to send a copy no ' ' which sendmail helpfully
>    seems to interpretates as -@[3]support-example.org obviously a dud address which then
>    generates two errors, one a standard mail daemon error as it tries to mail it and one RT error
>    which loops to the owner. I cant see where or why it is doing this, but it is global as it
>    happens on every queue.
>    Any help would be appreciated especially with the second issue as i am getting swamped with
>    error mails.

RT actually tries really hard to strip out invalid recipients, so it
is possible that you have an error in the sendmail invocation RT uses.
But, without knowing where ' ' creeps in, there are too many moving

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