[rt-users] Auto Login Link in autoreply with password

[Torsten Brumm]

Hi,
looks like we didn't talked about the same...

You like to do this:

{$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')}

No idea what is stored here: $Transaction->CreatorObj->__Value('Password'
but from the output you sent, it looks like the md5 of the password:

You should try this:

{$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$pass}

inside $pass you sent out the plain text password and i think, the login
method with the link will also have the plaintext pass.

Torsten
2010/8/29 Codatel Lists <lists at codatel.com.au>

> I am trying to setup my autoreply so that it has a direct link for the
> requestor to click and he can be logged straight into the RT.
> I am new to the eco system and have been playing around with it over the
> past few days.
> Ive hit a roadblock and am hoping someone can help me out.
>
> I have inserted the following into the autoreply template
>
>
> {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')}
>
>
> It almost works perfectly except for the fact that the password actually
> goes out encrypted and is pretty useless.
>
> this is the link that the requestor gets back
>
>
>
> http://rt.mydomain.com.au/ticket/SelfService/Display.html?id=138&user=requestor@email.com&pass=091128365216c001205810ed3po175fb<http://rt.mydoman.com/ticket/SelfService/Display.html?id=138&user=requestor@email.com&pass=091128365216c001205810ed3po175fb>
>
>
>
> Below is my entire template.
>
>
> Can someone please let me know how I am able to send a clickable link with
> every autoreply that will take the requestor straight to the ticket on the
> web.
>
> Subject: AutoReply: {$Ticket->Subject}
>
>
> Greetings,
>
> This message has been automatically generated in response to the
> creation of a helpdesk call:
>
>         "{$Ticket->Subject()}",
>
> a summary of which appears below.
>
> There is no need to reply to this message right now. Your ticket has been
>  assigned an ID of [{$rtname} #{$Ticket->id()}]. Please include this string
> in the subject line of all future correspondence about this issue.
>
> {
> *RT::User::GenerateRandomNextChar = \&RT::User::_GenerateRandomNextChar;
>
>
> if (($Transaction->CreatorObj->id != $RT::Nobody->id) &&
>     (!$Transaction->CreatorObj->Privileged) &&
>     ($Transaction->CreatorObj->__Value('Password') eq '*NO-PASSWORD*')
>     ) {
>
>
>
>         my $user = RT::User->new($RT::SystemUser);
>         $user->Load($Transaction->CreatorObj->Id);
>         my ($stat, $pass) = $user->SetRandomPassword();
>
>
>
>         if (!$stat) {
>                 $OUT .=
>
> "An internal error has occurred. RT was not able to set a password for you.
> Please contact your local RT administrator for assistance.";
>
>
>         }
>
>
> $OUT .= "
> You can check the current status and history of your requests at:
>
>
>         ".$RT::WebURL."
>
>
> When prompted, enter the following username and password:
>
>
>         Username: ".$user->Name."
>         Password: ".$pass."
>
> ";
> }
> }
>
> {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')}
>
>                         Thank you.
>                         {$Ticket->QueueObj->CorrespondAddress()}
>
>
> -------------------------------------------------------------------------
> {$Transaction->Content()}
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>



-- 
MFG

Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de
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