[rt-users] Auto Login Link in autoreply with password

[Torsten Brumm]

OK, the mail sent out, does it have the password posted?

Is this the correct link you created?
http://rt.mydomain.com/ticket/SelfService/Display.html?id=139&user=requestor@email.com&pass=

Or like this?
http://rt.mydomain.com/ticket/SelfService/Display.html?id=139&user=requestor@email.com&pass=
$pass

??
2010/8/30 Codatel Lists <lists at codatel.com.au>

> I have tried that and I get the following result.
>
> The password is blank
>
>
> http://rt.mydomain.com/ticket/SelfService/Display.html?id=139&user=requestor@email.com&pass=
>
> On 30/08/2010, at 7:38 PM, Torsten Brumm wrote:
>
> Hi,
> looks like we didn't talked about the same...
>
> You like to do this:
>
>
> {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')}
>
> No idea what is stored here: $Transaction->CreatorObj->__Value('Password'
> but from the output you sent, it looks like the md5 of the password:
>
> You should try this:
>
>
> {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$pass}
>
> inside $pass you sent out the plain text password and i think, the login
> method with the link will also have the plaintext pass.
>
> Torsten
> 2010/8/29 Codatel Lists <lists at codatel.com.au>
>
>> I am trying to setup my autoreply so that it has a direct link for the
>> requestor to click and he can be logged straight into the RT.
>> I am new to the eco system and have been playing around with it over the
>> past few days.
>> Ive hit a roadblock and am hoping someone can help me out.
>>
>> I have inserted the following into the autoreply template
>>
>>
>> {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')}
>>
>>
>> It almost works perfectly except for the fact that the password actually
>> goes out encrypted and is pretty useless.
>>
>> this is the link that the requestor gets back
>>
>>
>>
>> http://rt.mydomain.com.au/ticket/SelfService/Display.html?id=138&user=requestor@email.com&pass=091128365216c001205810ed3po175fb<http://rt.mydoman.com/ticket/SelfService/Display.html?id=138&user=requestor@email.com&pass=091128365216c001205810ed3po175fb>
>>
>>
>>
>> Below is my entire template.
>>
>>
>> Can someone please let me know how I am able to send a clickable link with
>> every autoreply that will take the requestor straight to the ticket on the
>> web.
>>
>> Subject: AutoReply: {$Ticket->Subject}
>>
>>
>> Greetings,
>>
>> This message has been automatically generated in response to the
>> creation of a helpdesk call:
>>
>>         "{$Ticket->Subject()}",
>>
>> a summary of which appears below.
>>
>> There is no need to reply to this message right now. Your ticket has been
>>  assigned an ID of [{$rtname} #{$Ticket->id()}]. Please include this
>> string
>> in the subject line of all future correspondence about this issue.
>>
>> {
>> *RT::User::GenerateRandomNextChar = \&RT::User::_GenerateRandomNextChar;
>>
>>
>> if (($Transaction->CreatorObj->id != $RT::Nobody->id) &&
>>     (!$Transaction->CreatorObj->Privileged) &&
>>     ($Transaction->CreatorObj->__Value('Password') eq '*NO-PASSWORD*')
>>     ) {
>>
>>
>>
>>         my $user = RT::User->new($RT::SystemUser);
>>         $user->Load($Transaction->CreatorObj->Id);
>>         my ($stat, $pass) = $user->SetRandomPassword();
>>
>>
>>
>>         if (!$stat) {
>>                 $OUT .=
>>
>> "An internal error has occurred. RT was not able to set a password for
>> you.
>> Please contact your local RT administrator for assistance.";
>>
>>
>>         }
>>
>>
>> $OUT .= "
>> You can check the current status and history of your requests at:
>>
>>
>>         ".$RT::WebURL."
>>
>>
>> When prompted, enter the following username and password:
>>
>>
>>         Username: ".$user->Name."
>>         Password: ".$pass."
>>
>> ";
>> }
>> }
>>
>> {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')}
>>
>>                         Thank you.
>>                         {$Ticket->QueueObj->CorrespondAddress()}
>>
>>
>> -------------------------------------------------------------------------
>> {$Transaction->Content()}
>>
>>
>> RT Training in Washington DC, USA on Oct 25 & 26 2010
>> Last one this year -- Learn how to get the most out of RT!
>>
>
>
>
> --
> MFG
>
> Torsten Brumm
>
> http://www.brumm.me
> http://www.elektrofeld.de
>
>
>


-- 
MFG

Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de
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