[rt-users] Auto Login Link in autoreply with password

[Torsten Brumm]

Damn, you are right, for users with a password this will not work.

Hmmm, possibly other guys have better ideas....parse it through john and
then you have it plain text :-(

2010/8/30 Codatel Lists <lists at codatel.com.au>

> This is what the RT replied back to me in the email
>
>
> http://rt.mydomain.com/ticket/SelfService/Display.html?id=139&user=requestor@email.com&pass=
>
>
> there was no password
>
>
> FYI the Auto generation script has no effect here as the requestor is an
> existing email address
>
> so the
>
>
>> {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$pass}
>>
>>
> line is outside the password auto genrating script.
>
> I believe the $pass parameter has something to do with the script but it is
> not being understood as the line I used is not within that part of the
> script.
>
>
>
>
>
> On 30/08/2010, at 7:48 PM, Torsten Brumm wrote:
>
> OK, the mail sent out, does it have the password posted?
>
> Is this the correct link you created?
>
> http://rt.mydomain.com/ticket/SelfService/Display.html?id=139&user=requestor@email.com&pass=
>
> Or like this?
>
> http://rt.mydomain.com/ticket/SelfService/Display.html?id=139&user=requestor@email.com&pass=
> $pass
>
> ??
> 2010/8/30 Codatel Lists <lists at codatel.com.au>
>
>> I have tried that and I get the following result.
>>
>> The password is blank
>>
>>
>> http://rt.mydomain.com/ticket/SelfService/Display.html?id=139&user=requestor@email.com&pass=
>>
>> On 30/08/2010, at 7:38 PM, Torsten Brumm wrote:
>>
>> Hi,
>> looks like we didn't talked about the same...
>>
>> You like to do this:
>>
>>
>> {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')}
>>
>> No idea what is stored here: $Transaction->CreatorObj->__Value('Password'
>> but from the output you sent, it looks like the md5 of the password:
>>
>> You should try this:
>>
>>
>> {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$pass}
>>
>> inside $pass you sent out the plain text password and i think, the login
>> method with the link will also have the plaintext pass.
>>
>> Torsten
>> 2010/8/29 Codatel Lists <lists at codatel.com.au>
>>
>>> I am trying to setup my autoreply so that it has a direct link for the
>>> requestor to click and he can be logged straight into the RT.
>>> I am new to the eco system and have been playing around with it over the
>>> past few days.
>>> Ive hit a roadblock and am hoping someone can help me out.
>>>
>>> I have inserted the following into the autoreply template
>>>
>>>
>>> {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')}
>>>
>>>
>>> It almost works perfectly except for the fact that the password actually
>>> goes out encrypted and is pretty useless.
>>>
>>> this is the link that the requestor gets back
>>>
>>>
>>>
>>> http://rt.mydomain.com.au/ticket/SelfService/Display.html?id=138&user=requestor@email.com&pass=091128365216c001205810ed3po175fb<http://rt.mydoman.com/ticket/SelfService/Display.html?id=138&user=requestor@email.com&pass=091128365216c001205810ed3po175fb>
>>>
>>>
>>>
>>> Below is my entire template.
>>>
>>>
>>> Can someone please let me know how I am able to send a clickable link
>>> with every autoreply that will take the requestor straight to the ticket on
>>> the web.
>>>
>>> Subject: AutoReply: {$Ticket->Subject}
>>>
>>>
>>> Greetings,
>>>
>>> This message has been automatically generated in response to the
>>> creation of a helpdesk call:
>>>
>>>         "{$Ticket->Subject()}",
>>>
>>> a summary of which appears below.
>>>
>>> There is no need to reply to this message right now. Your ticket has been
>>>  assigned an ID of [{$rtname} #{$Ticket->id()}]. Please include this
>>> string
>>> in the subject line of all future correspondence about this issue.
>>>
>>> {
>>> *RT::User::GenerateRandomNextChar = \&RT::User::_GenerateRandomNextChar;
>>>
>>>
>>> if (($Transaction->CreatorObj->id != $RT::Nobody->id) &&
>>>     (!$Transaction->CreatorObj->Privileged) &&
>>>     ($Transaction->CreatorObj->__Value('Password') eq '*NO-PASSWORD*')
>>>     ) {
>>>
>>>
>>>
>>>         my $user = RT::User->new($RT::SystemUser);
>>>         $user->Load($Transaction->CreatorObj->Id);
>>>         my ($stat, $pass) = $user->SetRandomPassword();
>>>
>>>
>>>
>>>         if (!$stat) {
>>>                 $OUT .=
>>>
>>> "An internal error has occurred. RT was not able to set a password for
>>> you.
>>> Please contact your local RT administrator for assistance.";
>>>
>>>
>>>         }
>>>
>>>
>>> $OUT .= "
>>> You can check the current status and history of your requests at:
>>>
>>>
>>>         ".$RT::WebURL."
>>>
>>>
>>> When prompted, enter the following username and password:
>>>
>>>
>>>         Username: ".$user->Name."
>>>         Password: ".$pass."
>>>
>>> ";
>>> }
>>> }
>>>
>>> {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')}
>>>
>>>                         Thank you.
>>>                         {$Ticket->QueueObj->CorrespondAddress()}
>>>
>>>
>>> -------------------------------------------------------------------------
>>> {$Transaction->Content()}
>>>
>>>
>>> RT Training in Washington DC, USA on Oct 25 & 26 2010
>>> Last one this year -- Learn how to get the most out of RT!
>>>
>>
>>
>>
>> --
>> MFG
>>
>> Torsten Brumm
>>
>> http://www.brumm.me
>> http://www.elektrofeld.de
>>
>>
>>
>
>
> --
> MFG
>
> Torsten Brumm
>
> http://www.brumm.me
> http://www.elektrofeld.de
>
>
>


-- 
MFG

Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de
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