[rt-users] Notify based on CF

[Kenneth Crocker]

Kurt,

Sorry, I forgot to change this line:

my $cfvalue = $ticket->FirstCustomFieldValue('CF Name');

Kenn
LBNL


On Thu, Dec 2, 2010 at 9:25 AM, Kenneth Crocker <kfcrocker at lbl.gov> wrote:

> Kurt,
>
> I agree with Kevin. The following is a simple scrip that sets the Owner
> based on the value in a Custom Field array:
>
> Name: Set owner on CF
> Condition:On Create
> Action:User-defined
> Template: Blank
> Stage: TransactionCreate or TransactionBatch
>
>
> Custom Action Prep:
> # ------------------------------------------------------------------- #
> # Set ticket owner based on Custom Field
> # KFCrocker  6/01/09
> # ------------------------------------------------------------------- #
> # set new ticket owner id value
>
> my $trans = $self->TransactionObj;
> my $ticket = $self->TicketObj;
> my $ownerid = 10; # Nobody
>
> my %orgs = qw(
>            value1        999
>            value2        999
>            value3        999
>           );
>
> my $cf = new RT::CustomField($RT::SystemUser);
> $cf->LoadByName(Queue => $ticket->QueueObj->id,Name => "CF Name");
> return 0 unless $cf->id;
> my $cfvalue = $ticket->FirstCustomFieldValue('CFO-Org');
> my $ownerid = $orgs{$cfvalue};
>
> # set new Ticket Owner ID
>
> $ticket->SetOwner($ownerid);
>
> return 1;
>
> Custom Action Cleanup:
> return 1;
>
> Then follow up by creating a separate notification on Owner change.
>
> Hope this helps.
>
> Kenn
> LBNL
>
>
> On Thu, Dec 2, 2010 at 8:00 AM, Kurt Engle <engle at 4j.lane.edu> wrote:
>
>> I have RT::Extension::ExtractCustomFieldValues installed and working. I
>> do not have a problem populating the CF of a ticket. What I do need is a way
>> to test that value and then notify an e-mail address based on the CF value.
>>
>> Basically, I need some help with Perl to accomplish this...
>>
>> Kurt Engle
>>
>>
>> ------------------------------
>> *From: *"Josh Narins" <jnarins at seniorbridge.com>
>> *To: *"Kurt Engle" <engle at 4j.lane.edu>, "rt-users" <
>> rt-users at lists.bestpractical.com>
>> *Sent: *Thursday, December 2, 2010 6:26:56 AM
>> *Subject: *RE: [rt-users] Notify based on CF
>>
>> 
>>
>> Do you want a partial solution, to get started?
>>
>>
>>
>> I installed RT::Extension::ExtractCustomFieldValues and I think your first
>> step would be to add a Scrip for "On Create" with action "Extract Custom
>> Field Values" but exactly what you'd need to do then eludes me. Something
>> like "Create a template where the To: line is based on the value in the
>> Custom Field"
>>
>>
>>
>> But I'm still pretty new at all this RT stuff.
>>
>>
>>
>>
>> *Josh Narins*
>>
>> Director of Application Development
>> SeniorBridge
>> 845 Third Ave
>> 7th Floor
>> New York, NY 10022
>> Tel: (212) 994-6194
>> Fax: (212) 994-4260
>> Mobile: (917) 488-6248
>> jnarins at seniorbridge.com
>> seniorbridge.com <http://www.seniorbridge.com/>
>>
>> [image: SeniorBridge]
>>
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>> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
>> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Kurt Engle
>> *Sent:* Wednesday, December 01, 2010 7:05 PM
>> *To:* rt-users
>> *Subject:* [rt-users] Notify based on CF
>>
>>
>>
>> I am interested in setting up a notification tree based on a Custom Field
>> value. Basically, I have one Q that accepts tickets from multiple physical
>> locations. I have a tech at each location. I would like the tech at location
>> X to be notified when a ticket comes in with the Custom Field  Location=X .
>> When the CF Location=Y, I want a different tech notified, etc...
>>
>> Thanks for any help..
>>
>> Kurt Engle
>>
>
>
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