[rt-users] Question on RT at a glance customization

[Vivian Lee]

I am not sure whether this is an issue or by design for RT.

For our current configurations, as a privileged user, I am unable to view the tickets I requested unless I do a search for the tickets.   Is there a way to show “Open Tickets” and “Closed Tickets” in addition to  “10 highest priority tickets I own”?   In additional, is there a way to do a global setting for display columns in the pane?   The only way I know is for users to customize themselves through the Edit button.   Here are the current configurations of our RT:

Our Global Configuration for RT at a glance

RT at a glance: body
My Tickets
Unowned Tickets
MySupportQueues
QuickSearch

RT at a glance:summary
None

Menu shown on the upper left hand corner for Non-privileged users
Open tickets
Closed tickets
New ticket

Menu shown on the upper left hand corner for Privileged users
Home
Simple Search
Tickets
Tools
Configuration
Preferences
Approval


Rights granted for the non-privileged users:

·         CreateTicket

·         ModifyTIcket

·         ReplytoTicket

·         ShowTIcket

Rights granted for privileged users:
CommentOnTicket
 CreateOwnDashboard
 CreateTicket
 DeleteOwnDashboard
 DeleteTicket
 ModifyCustomField
 ModifyOwnDashboard
 ModifySelf
 ModifyTicket
 OwnTicket
 ReplyToTicket
 SeeCustomField
 SeeOwnDashboard
 SeeQueue
 ShowConfigTab
 ShowTicket
 ShowTicketComments
 TakeTicket
 Watch
 WatchAsAdminCc

Thank you in advance for your help.

Vivian

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