[rt-users] viewing custom fields via REST

Kevin Falcone falcone at bestpractical.com
Tue Dec 7 11:52:09 EST 2010


On Tue, Dec 07, 2010 at 04:48:21PM +0000, Sweeny, Jonny wrote:
> I assume RTDEBUG is an environmental variable I can set in perl using $ENV{RTDEBUG}, but I'm not sure what you mean by "bin/rt".  What is that referring to? The CLI?

Yes, /opt/rt3/bin/rt, the command line client that uses REST
If it can see the data but RT::Client::REST can't, then it points to a
bug in the perl module.  If neither can see it, then it may be a bug in
your configuration.

-kevin

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
> Sent: Monday, December 06, 2010 13:48
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] viewing custom fields via REST
> 
> On Thu, Dec 02, 2010 at 10:09:59PM +0000, Sweeny, Jonny wrote:
> > I am using the RT::Client::REST modules but the code for accessing custom fields no longer works.  I think this is because some change was made to RT in the last year and the REST code hasn't been updated since then.
> > 
> > CPAN says that I should be able to view my custom fields via this command but it is not working:
> > 
> > # Get a list of ticket's custom field names:
> >  my @custom_fields = $ticket->cf;
> 
> You can start trying to fix this by using bin/rt and RTDEBUG=3
> to compare what bin/rt is sending over the wire and what
> RT::Client::REST is sending over the wire.
> 
> -kevin
> 
> > I am able to access the ticket okay -- here is a partial dump of it:
> > 
> > $VAR1 = bless( {
> >                  '_admin_cc' => [],
> >                  '_creator' => 'jsweeny',
> >                  '_created' => 'Fri Nov 19 21:56:23 2010',
> >                  '_time_worked' => '',
> >                  '_id' => 'REDACTED',
> >                  '_status' => 'open',
> >                  '_priority' => '',
> >                  '_initial_priority' => '',
> >                  '_subject' => 'REDACTED',
> >                  '_due' => undef,
> >                  '_time_estimated' => '',
> >                  '_time_left' => '',
> >                  '_queue' => 'General',
> >                  '_cc' => [],
> >                  '__dirty' => {},
> >                  '_resolved' => undef,
> >                  '_starts' => undef,
> >              ...
> > 
> > Any ideas? Thanks,
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