[rt-users] Content searching takes a long time and runs multiple queries
Kenneth Marshall
ktm at rice.edu
Tue Dec 7 12:40:47 EST 2010
You need to use a DB backend that supports fulltext indexing for
content searchs to be fast. The actual query that you stated runs
quickly, is only for the first 50 tickets. I do agree that running
the same count() query twice for the same search is sub-optimal. I
do not see how you could avoid the count query totally if you are
paginating the results.
Cheers,
Ken
On Tue, Dec 07, 2010 at 05:31:17PM +0000, Justin Hayes wrote:
> Guys,
>
> Searching for ticket content takes forever. I've done a bit of digging and for a single search in one of my queues over the last year, RT spawned 3 separate queries.
>
> 2 are counts (which appear to be identical), and 1 gets the actual content.
>
> Is there anyway round this? Losing loads of time just to get counts seems rather counter-productive? The final select was actually pretty quick.
>
> I've added the queries below.
>
> Many thanks,
>
> Justin
>
> # Time: 101207 17:24:09
> # User at Host: rt_support[rt_support] @ localhost []
> # Query_time: 57.722237 Lock_time: 0.000183 Rows_sent: 1 Rows_examined: 122794
> SET timestamp=1291742649;
> SELECT COUNT(DISTINCT main.id) FROM Tickets main JOIN Transactions Transactions_1 ON ( Transactions_1.ObjectId = main.id ) JOIN Attachments Attachments_2 ON ( Attachments_2.TransactionId = Transactions_1.id ) WHERE (Transactions_1.ObjectType = 'RT::Ticket') AND (main.Status != 'deleted') AND (main.Created > '2010-01-01 00:00:00' AND main.Queue = '4' AND Attachments_2.Content LIKE '%testing%') AND (main.Type = 'ticket') AND (main.EffectiveId = main.id);
>
> # Time: 101207 17:24:38
> # User at Host: rt_support[rt_support] @ localhost []
> # Query_time: 28.780620 Lock_time: 0.000510 Rows_sent: 1 Rows_examined: 122794
> SET timestamp=1291742678;
> SELECT COUNT(DISTINCT main.id) FROM Tickets main JOIN Transactions Transactions_1 ON ( Transactions_1.ObjectId = main.id ) JOIN Attachments Attachments_2 ON ( Attachments_2.TransactionId = Transactions_1.id ) WHERE (Transactions_1.ObjectType = 'RT::Ticket') AND (main.Status != 'deleted') AND (main.Created > '2010-01-01 00:00:00' AND main.Queue = '4' AND Attachments_2.Content LIKE '%testing%') AND (main.Type = 'ticket') AND (main.EffectiveId = main.id);
>
> # Time: 101207 17:24:42
> # User at Host: rt_support[rt_support] @ localhost []
> # Query_time: 4.492875 Lock_time: 0.000175 Rows_sent: 50 Rows_examined: 100799
> SET timestamp=1291742682;
> SELECT DISTINCT main.* FROM Tickets main JOIN Transactions Transactions_1 ON ( Transactions_1.ObjectId = main.id ) JOIN Attachments Attachments_2 ON ( Attachments_2.TransactionId = Transactions_1.id ) WHERE (Transactions_1.ObjectType = 'RT::Ticket') AND (main.Status != 'deleted') AND (main.Created > '2010-01-01 00:00:00' AND main.Queue = '4' AND Attachments_2.Content LIKE '%testing%') AND (main.Type = 'ticket') AND (main.EffectiveId = main.id) ORDER BY main.id ASC LIMIT 50;
>
> -------------------------------------------------
> Justin Hayes
> OpenBet Support Manager
> justin.hayes at openbet.com
>
>
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