[rt-users] associating customFields to QuickCalls?

[Giuseppe Sollazzo]

Hi all,
I'm using the QuickCalls extensions to create tickets of a given type.

It would be great if it were possible to, say, add custom fields to 
certain QuickCalls.

For example,
- a ticket referring to a network problem could have a field named "IP 
address"
- a ticket referring to a unaccessible web page could have a field named 
"Http error reported"

This can surely be done if associating a custom field to a given queue 
(using the "Applies to" option).

However, there could be situations in which it would be useful to 
specify a second level (a "type") and get custom fields relevant to that 
type.

Has anyone done anything similar?

All the best,
Giuseppe

-- 
____________________________________

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz at sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583