[rt-users] Custom Scrip question

Kevin Falcone falcone at bestpractical.com
Fri Dec 10 14:02:34 EST 2010

On Fri, Dec 10, 2010 at 10:43:48AM -0800, Jason Knight wrote:
> I don't have any Perl scripting skills, but I have had to, of course make changes to some Perl scripts in the past, just have not created anything from scratch.  Is that what it will take to accomplish this?

What you've described will require at least some programming.
All of the relevant pieces have come up in the list archives or should
be available on the wiki, it is just a matter of putting them together


> -----Original Message-----
> From: Kevin Falcone [mailto:falcone at bestpractical.com] 
> Sent: Friday, December 10, 2010 9:02 AM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Custom Scrip question
> On Thu, Dec 09, 2010 at 09:51:02PM -0800, Jason Knight wrote:
> >    I am looking to write a custom scrip that will send an email to my [1]allusers at domain.com
> >    email address, if the subject line has [--Maintenance--] somewhere in it, to let them know
> >    when the scheduled maintenance will be performed.  It can be based on "create ticket" since I
> >    can include all the maintenance details in the initial email that goes to the queue.
> I suspect you want my reply to Kurt Engle from earlier today where I talk about using a custom template to set up To: 
> You also sound like you want a custom condition that checks if the Type is Create and then checks the subject
> -kevin
> >    Any help appreciated, or pointers to documentation.  I'm a newb and still reading through RT
> >    Essentials and the online User Manual.  Rockin product, love it!  You can make an easier to
> >    use help desk from an end user perspective.  Very nice way for the IT dept to not only show
> >    accountability, but to have all the work in queue, so nothing gets missed, digest reports to
> >    managers, website change approval processes, the list goes on.  Having a lot of fun setting it
> >    up.
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