[rt-users] parallel requests from same user hang?

[naresh at hewittandmay.com]

Hi

Yes I have noticed recently that IE8 hangs indefinitely and this has only happened since  using RT - last 2 weeks in fact. 


Each time it hangs I notice 

A) I have several tabs open
B) One of the tabs is RT

I am still unable to confirm it is RT at this stage but am monitoring the event. 


Naresh Maharaj

------------------

-----Original Message-----
From: Mathias Koerber <mathias at koerber.org>
Sender: rt-users-bounces at lists.bestpractical.com
Date: Tue, 14 Dec 2010 11:50:36 
To: <rt-users at lists.bestpractical.com>
Subject: [rt-users] parallel requests from same user hang?

We are running 3.2.1.
I am using Firefox 3 (but Safari shows the same issue)
with several TABS open to the RT 'Home' page.

When I start some operation (show a large ticket, search,
update a ticket etc) and it takes a more than a second,
and I then go to another TAB and do something else, both
sessions will hang for a very long time (the first operation
would normally finish in a few seconds. I am remote, so things
are slower than across a LAN!). But by virtue of starting any
second operation all my active sessions stop responding, sometimes
for up to 20 minutes!

Other users at the same time seem to have no problems accessing RT.

While I know that I can avoid doing this by waiting for one session
to finish, sometimes I forge to wait for it to complete, and then
I am lost.

The admins of the server have been trying to figure this out for a while
but cannot find  out what could be the cause.

Has anyone else seen this or does anyone have a suggestion where to look?

thanks