[rt-users] Rép. : Re: Ticket Forwarding
Kevin Falcone
falcone at bestpractical.com
Wed Dec 15 11:03:12 EST 2010
On Wed, Dec 15, 2010 at 08:13:09AM +0100, Horst Kriegers wrote:
> - RT Version 3.8.8
> - It seems to be for only for a specific merged tickets wich contains a binary attached file
So, just to confirm, binary attachment, unmerged is fine, but binary +
merge seems to break when forwarding the whole ticket?
Also, I'm curious if this is a ticket where there isn't a message,
just the attachment or if there is a note + attachment.
-kevin
> - Stacktraces gives only : See attached "RT_forward_stack.txt" file
>
>
> Tanks for your help
> Horst
>
> >>> Le Mardi, 14. Decembre 2010 Ã 17:14, Kevin Falcone <falcone at bestpractical.com> a ecrit :
>
> On Tue, Dec 14, 2010 at 04:11:16PM +0100, Horst Kriegers wrote:
> > Hi list,
> >
> > following error apear by using the ticket Forward function :
> >
> > A blank page with only the text "Can't call method "ContentAsMIME" on an undefined value
> at
> > /opt/rt_prd/bin/../lib/RT/Transaction_Overlay.pm line 529, line 276. "
>
> RT Version?
> Is this on any ticket or one in particule?
> What do you get if you enable stacktraces in your config on errors?
>
> -kevin
>
> > RT log says only :
> > [Tue Dec 14 15:02:57 2010] [debug]: We found a merged ticket. 30160/30162
> > (/opt/rt_prd/bin/../lib/RT/Ticket_Overlay.pm:185)
> >
>
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> ======================
> Displayed on Screen
> ======================
> System error
> error: Can't call method "ContentAsMIME" on an undefined value at /opt/rt_prd/bin/../lib/RT/Transaction_Overlay.pm line 529, <DATA> line 276.
> context:
> ...
> 525: sub ContentAsMIME {
> 526: my $self = shift;
> 527:
> 528: my $main_content = $self->ContentObj;
> 529: my $entity = $main_content->ContentAsMIME;
> 530:
> 531: if ( $main_content->Parent ) {
> 532: # main content is not top most entity, we shouldn't loose
> 533: # From/To/Cc headers that are on a top part
> ...
> code stack: /opt/rt_prd/bin/../lib/RT/Transaction_Overlay.pm:529
> /opt/rt_prd/bin/../lib/RT/Interface/Email.pm:625
> /opt/rt_prd/share/html/Ticket/Forward.html:99
> /opt/rt_prd/bin/../lib/RT/Interface/Web.pm:320
> /opt/rt_prd/bin/../lib/RT/Interface/Web.pm:224
> /opt/rt_prd/share/html/autohandler:53
> raw error
>
>
>
>
> Can't call method "ContentAsMIME" on an undefined value at /opt/rt_prd/bin/../lib/RT/Transaction_Overlay.pm line 529, <DATA> line 276.
>
>
> Trace begun at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Exceptions.pm line 129
> HTML::Mason::Exceptions::rethrow_exception('Can\'t call method "ContentAsMIME" on an undefined value at /opt/rt_prd/bin/../lib/RT/Transaction_Overlay.pm line 529, <DATA> line 276.^J') called at /opt/rt_prd/bin/../lib/RT/Transaction_Overlay.pm line 529
> RT::Transaction::ContentAsMIME('RT::Transaction=HASH(0x3aa6b30)') called at /opt/rt_prd/bin/../lib/RT/Interface/Email.pm line 625
> RT::Interface::Email::ForwardTicket('RT::Ticket=HASH(0x3a97b60)', 'Cc', '', 'ForwardAndReturn', 'Forward Message and Return', 'id', 30162, 'To', 'horst.kriegers at loro.ch', 'QuoteTransaction', '', 'Bcc', '') called at /opt/rt_prd/share/html/Ticket/Forward.html line 99
> HTML::Mason::Commands::__ANON__('Cc', '', 'ForwardAndReturn', 'Forward Message and Return', 'To', 'horst.kriegers at loro.ch', 'id', 30162, 'QuoteTransaction', '', 'Bcc', '') called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x732850)', 'Cc', '', 'ForwardAndReturn', 'Forward Message and Return', 'To', 'horst.kriegers at loro.ch', 'id', 30162, 'QuoteTransaction', '', 'Bcc', '') called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1262
> eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252
> HTML::Mason::Request::comp(undef, undef, undef, 'Cc', '', 'ForwardAndReturn', 'Forward Message and Return', 'To', 'horst.kriegers at loro.ch', 'id', 30162, 'QuoteTransaction', '', 'Bcc', '') called at /opt/rt_prd/bin/../lib/RT/Interface/Web.pm line 320
> RT::Interface::Web::ShowRequestedPage('HASH(0x736060)') called at /opt/rt_prd/bin/../lib/RT/Interface/Web.pm line 224
> RT::Interface::Web::HandleRequest('HASH(0x736060)') called at /opt/rt_prd/share/html/autohandler line 53
> HTML::Mason::Commands::__ANON__('Cc', '', 'ForwardAndReturn', 'Forward Message and Return', 'To', 'horst.kriegers at loro.ch', 'id', 30162, 'QuoteTransaction', '', 'Bcc', '') called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7398e0)', 'Cc', '', 'ForwardAndReturn', 'Forward Message and Return', 'To', 'horst.kriegers at loro.ch', 'id', 30162, 'QuoteTransaction', '', 'Bcc', '') called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1257
> eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252
> HTML::Mason::Request::comp(undef, undef, undef, 'Cc', '', 'ForwardAndReturn', 'Forward Message and Return', 'To', 'horst.kriegers at loro.ch', 'id', 30162, 'QuoteTransaction', '', 'Bcc', '') called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
> eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
> eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 418
> HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x46407d0)') called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168
> HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x46407d0)') called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825
> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x2175df0)', 'Apache2::RequestRec=SCALAR(0x1a3b120)') called at /opt/rt_prd/bin/webmux.pl line 78
> eval {...} at /opt/rt_prd/bin/webmux.pl line 78
> RT::Mason::handler('Apache2::RequestRec=SCALAR(0x1a3b120)') called at -e line 0
> eval {...} at -e line 0
>
>
>
>
>
> ================================================================================================
> RT.LOG
> ================
> [Wed Dec 15 07:06:58 2010] [warning]: Use of uninitialized value in join or string at /opt/rt_prd/share/html/Ticket/Forward.html line 60, <DATA> line 276. (/opt/rt_prd/share/html/Ticket/Forward.html:60)
> Trace begun at /opt/rt_prd/bin/../lib/RT.pm line 291
> Log::Dispatch::log(undef, 'level', 'warning', 'message', 'Use of uninitialized value in join or string at /opt/rt_prd/share/html/Ticket/Forward.html line 60, <DATA> line 276.^J') called at /opt/rt_prd/share/html/Ticket/Forward.html line 60
> HTML::Mason::Commands::__ANON__('id', 30162) called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x835de0)', 'id', 30162) called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1262
> eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252
> HTML::Mason::Request::comp(undef, undef, undef, 'id', 30162) called at /opt/rt_prd/bin/../lib/RT/Interface/Web.pm line 320
> RT::Interface::Web::ShowRequestedPage('HASH(0x732030)') called at /opt/rt_prd/bin/../lib/RT/Interface/Web.pm line 224
> RT::Interface::Web::HandleRequest('HASH(0x732030)') called at /opt/rt_prd/share/html/autohandler line 53
> HTML::Mason::Commands::__ANON__('id', 30162) called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7363a0)', 'id', 30162) called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1257
> eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252
> HTML::Mason::Request::comp(undef, undef, undef, 'id', 30162) called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
> eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
> eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 418
> HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x2893310)') called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168
> HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x2893310)') called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825
> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x2175df0)', 'Apache2::RequestRec=SCALAR(0x391ba60)') called at /opt/rt_prd/bin/webmux.pl line 78
> eval {...} at /opt/rt_prd/bin/webmux.pl line 78
> RT::Mason::handler('Apache2::RequestRec=SCALAR(0x391ba60)') called at -e line 0
> eval {...} at -e line 0
> [Wed Dec 15 07:06:58 2010] [warning]: Use of uninitialized value in join or string at /opt/rt_prd/share/html/Ticket/Forward.html line 68, <DATA> line 276. (/opt/rt_prd/share/html/Ticket/Forward.html:68)
> Trace begun at /opt/rt_prd/bin/../lib/RT.pm line 291
> Log::Dispatch::log(undef, 'level', 'warning', 'message', 'Use of uninitialized value in join or string at /opt/rt_prd/share/html/Ticket/Forward.html line 68, <DATA> line 276.^J') called at /opt/rt_prd/share/html/Ticket/Forward.html line 68
> HTML::Mason::Commands::__ANON__('id', 30162) called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x835de0)', 'id', 30162) called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1262
> eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252
> HTML::Mason::Request::comp(undef, undef, undef, 'id', 30162) called at /opt/rt_prd/bin/../lib/RT/Interface/Web.pm line 320
> RT::Interface::Web::ShowRequestedPage('HASH(0x732030)') called at /opt/rt_prd/bin/../lib/RT/Interface/Web.pm line 224
> RT::Interface::Web::HandleRequest('HASH(0x732030)') called at /opt/rt_prd/share/html/autohandler line 53
> HTML::Mason::Commands::__ANON__('id', 30162) called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7363a0)', 'id', 30162) called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1257
> eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252
> HTML::Mason::Request::comp(undef, undef, undef, 'id', 30162) called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
> eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
> eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 418
> HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x2893310)') called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168
> HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x2893310)') called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825
> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x2175df0)', 'Apache2::RequestRec=SCALAR(0x391ba60)') called at /opt/rt_prd/bin/webmux.pl line 78
> eval {...} at /opt/rt_prd/bin/webmux.pl line 78
> RT::Mason::handler('Apache2::RequestRec=SCALAR(0x391ba60)') called at -e line 0
> eval {...} at -e line 0
> [Wed Dec 15 07:06:58 2010] [warning]: Use of uninitialized value in join or string at /opt/rt_prd/share/html/Ticket/Forward.html line 71, <DATA> line 276. (/opt/rt_prd/share/html/Ticket/Forward.html:71)
> Trace begun at /opt/rt_prd/bin/../lib/RT.pm line 291
> Log::Dispatch::log(undef, 'level', 'warning', 'message', 'Use of uninitialized value in join or string at /opt/rt_prd/share/html/Ticket/Forward.html line 71, <DATA> line 276.^J') called at /opt/rt_prd/share/html/Ticket/Forward.html line 71
> HTML::Mason::Commands::__ANON__('id', 30162) called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x835de0)', 'id', 30162) called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1262
> eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252
> HTML::Mason::Request::comp(undef, undef, undef, 'id', 30162) called at /opt/rt_prd/bin/../lib/RT/Interface/Web.pm line 320
> RT::Interface::Web::ShowRequestedPage('HASH(0x732030)') called at /opt/rt_prd/bin/../lib/RT/Interface/Web.pm line 224
> RT::Interface::Web::HandleRequest('HASH(0x732030)') called at /opt/rt_prd/share/html/autohandler line 53
> HTML::Mason::Commands::__ANON__('id', 30162) called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7363a0)', 'id', 30162) called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1257
> eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252
> HTML::Mason::Request::comp(undef, undef, undef, 'id', 30162) called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
> eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
> eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 418
> HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x2893310)') called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168
> HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x2893310)') called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825
> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x2175df0)', 'Apache2::RequestRec=SCALAR(0x391ba60)') called at /opt/rt_prd/bin/webmux.pl line 78
> eval {...} at /opt/rt_prd/bin/webmux.pl line 78
> RT::Mason::handler('Apache2::RequestRec=SCALAR(0x391ba60)') called at -e line 0
> eval {...} at -e line 0
> [Wed Dec 15 07:06:59 2010] [warning]: Use of uninitialized value in join or string at /opt/rt_prd/share/html/Ticket/Forward.html line 74, <DATA> line 276. (/opt/rt_prd/share/html/Ticket/Forward.html:74)
> Trace begun at /opt/rt_prd/bin/../lib/RT.pm line 291
> Log::Dispatch::log(undef, 'level', 'warning', 'message', 'Use of uninitialized value in join or string at /opt/rt_prd/share/html/Ticket/Forward.html line 74, <DATA> line 276.^J') called at /opt/rt_prd/share/html/Ticket/Forward.html line 74
> HTML::Mason::Commands::__ANON__('id', 30162) called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x835de0)', 'id', 30162) called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1262
> eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252
> HTML::Mason::Request::comp(undef, undef, undef, 'id', 30162) called at /opt/rt_prd/bin/../lib/RT/Interface/Web.pm line 320
> RT::Interface::Web::ShowRequestedPage('HASH(0x732030)') called at /opt/rt_prd/bin/../lib/RT/Interface/Web.pm line 224
> RT::Interface::Web::HandleRequest('HASH(0x732030)') called at /opt/rt_prd/share/html/autohandler line 53
> HTML::Mason::Commands::__ANON__('id', 30162) called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7363a0)', 'id', 30162) called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1257
> eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252
> HTML::Mason::Request::comp(undef, undef, undef, 'id', 30162) called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
> eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
> eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 418
> HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x2893310)') called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168
> HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x2893310)') called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825
> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x2175df0)', 'Apache2::RequestRec=SCALAR(0x391ba60)') called at /opt/rt_prd/bin/webmux.pl line 78
> eval {...} at /opt/rt_prd/bin/webmux.pl line 78
> RT::Mason::handler('Apache2::RequestRec=SCALAR(0x391ba60)') called at -e line 0
> eval {...} at -e line 0
> [Wed Dec 15 07:07:14 2010] [debug]: We found a merged ticket. 30160/30162 (/opt/rt_prd/bin/../lib/RT/Ticket_Overlay.pm:185)
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