[rt-users] Rép. : Re: Ticket Forwarding

Kevin Falcone falcone at bestpractical.com
Thu Dec 16 10:32:18 EST 2010


On Thu, Dec 16, 2010 at 10:18:40AM +0100, Horst Kriegers wrote:
>    I've reproduced this problem by creating a new ticket with a binary attachment and without
>    notes.
> 
>    If I create a new ticket with a binary attachment AND a note, the forward works fine.

Horst

Thanks for your work figuring out a reproduction case.  I'm going to
bounce your ticket into the bugtracker so we can have a look.

I'm relatively sure that the issue is because there is no ContentObj
(which RT expects to be a textual component)

-kevin

>    >>> Le Jeudi, 16. Decembre 2010 Ã   09:21, Horst Kriegers a ecrit :
> 
>    Yes, unmerged ticket with binary is fine.
> 
>    I've tried following, from History page :
>    - Forward only the first ticket (without attachment) : OK
>    - Forward only the second ticket (with binary) : KO
> 
> 
>    The second ticket has only the attached file, without any note.
>    The attached file is a PDF file.
>    During the ticket creation, the file was attached without his extension (.pdf ).
> 
> 
> 
>    Horst
> 
> 
>    >>> Le Mercredi, 15. Decembre 2010 Ã   17:03, Kevin Falcone <falcone at bestpractical.com> a ecrit
>    :
> 
>    On Wed, Dec 15, 2010 at 08:13:09AM +0100, Horst Kriegers wrote:
>    >    - RT Version 3.8.8
>    >    - It seems to be for only for a specific merged tickets wich contains a binary attached
>    file
> 
>    So, just to confirm, binary attachment, unmerged is fine, but binary +
>    merge seems to break when forwarding the whole ticket?
> 
>    Also, I'm curious if this is a ticket where there isn't a message,
>    just the attachment or if there is a note + attachment.
> 
>    -kevin
> 
>    >    - Stacktraces gives only : See attached "RT_forward_stack.txt" file
>    >
>    >
>    >    Tanks for your help
>    >    Horst
>    >
>    >    >>> Le Mardi, 14. Decembre 2010    17:14, Kevin Falcone <falcone at bestpractical.com> a ecrit
>    :
>    >
>    >    On Tue, Dec 14, 2010 at 04:11:16PM +0100, Horst Kriegers wrote:
>    >    >    Hi list,
>    >    >
>    >    >    following error apear by using the ticket Forward function :
>    >    >
>    >    >    A blank page with only the text "Can't call method "ContentAsMIME" on an undefined
>    value
>    >    at
>    >    >    /opt/rt_prd/bin/../lib/RT/Transaction_Overlay.pm line 529, line 276. "
>    >
>    >    RT Version?
>    >    Is this on any ticket or one in particule?
>    >    What do you get if you enable stacktraces in your config on errors?
>    >
>    >    -kevin
>    >
>    >    >    RT log says only :
>    >    >    [Tue Dec 14 15:02:57 2010] [debug]: We found a merged ticket. 30160/30162
>    >    >    (/opt/rt_prd/bin/../lib/RT/Ticket_Overlay.pm:185)
>    >    >
>    >
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> 
>    > ======================
>    >  Displayed on Screen
>    > ======================
>    > System error
>    > error:  Can't call method "ContentAsMIME" on an undefined value at
>    /opt/rt_prd/bin/../lib/RT/Transaction_Overlay.pm line 529, <DATA> line 276.
>    > context:
>    > ...
>    > 525:  sub ContentAsMIME {
>    > 526:  my $self = shift;
>    > 527:
>    > 528:  my $main_content = $self->ContentObj;
>    > 529:  my $entity = $main_content->ContentAsMIME;
>    > 530:
>    > 531:  if ( $main_content->Parent ) {
>    > 532:  # main content is not top most entity, we shouldn't loose
>    > 533:  # From/To/Cc headers that are on a top part
>    > ...
>    > code stack:  /opt/rt_prd/bin/../lib/RT/Transaction_Overlay.pm:529
>    > /opt/rt_prd/bin/../lib/RT/Interface/Email.pm:625
>    > /opt/rt_prd/share/html/Ticket/Forward.html:99
>    > /opt/rt_prd/bin/../lib/RT/Interface/Web.pm:320
>    > /opt/rt_prd/bin/../lib/RT/Interface/Web.pm:224
>    > /opt/rt_prd/share/html/autohandler:53
>    > raw error
>    >
>    >
>    >
>    >
>    > Can't call method "ContentAsMIME" on an undefined value at
>    /opt/rt_prd/bin/../lib/RT/Transaction_Overlay.pm line 529, <DATA> line 276.
>    >
>    >
>    > Trace begun at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Exceptions.pm line 129
>    > HTML::Mason::Exceptions::rethrow_exception('Can\'t call method "ContentAsMIME" on an undefined
>    value at /opt/rt_prd/bin/../lib/RT/Transaction_Overlay.pm line 529, <DATA> line 276.^J') called
>    at /opt/rt_prd/bin/../lib/RT/Transaction_Overlay.pm line 529
>    > RT::Transaction::ContentAsMIME('RT::Transaction=HASH(0x3aa6b30)') called at
>    /opt/rt_prd/bin/../lib/RT/Interface/Email.pm line 625
>    > RT::Interface::Email::ForwardTicket('RT::Ticket=HASH(0x3a97b60)', 'Cc', '',
>    'ForwardAndReturn', 'Forward Message and Return', 'id', 30162, 'To', 'horst.kriegers at loro.ch',
>    'QuoteTransaction', '', 'Bcc', '') called at /opt/rt_prd/share/html/Ticket/Forward.html line 99
>    > HTML::Mason::Commands::__ANON__('Cc', '', 'ForwardAndReturn', 'Forward Message and Return',
>    'To', 'horst.kriegers at loro.ch', 'id', 30162, 'QuoteTransaction', '', 'Bcc', '') called at
>    /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135
>    > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x732850)', 'Cc', '',
>    'ForwardAndReturn', 'Forward Message and Return', 'To', 'horst.kriegers at loro.ch', 'id', 30162,
>    'QuoteTransaction', '', 'Bcc', '') called at
>    /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1262
>    > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252
>    > HTML::Mason::Request::comp(undef, undef, undef, 'Cc', '', 'ForwardAndReturn', 'Forward Message
>    and Return', 'To', 'horst.kriegers at loro.ch', 'id', 30162, 'QuoteTransaction', '', 'Bcc', '')
>    called at /opt/rt_prd/bin/../lib/RT/Interface/Web.pm line 320
>    > RT::Interface::Web::ShowRequestedPage('HASH(0x736060)') called at
>    /opt/rt_prd/bin/../lib/RT/Interface/Web.pm line 224
>    > RT::Interface::Web::HandleRequest('HASH(0x736060)') called at
>    /opt/rt_prd/share/html/autohandler line 53
>    > HTML::Mason::Commands::__ANON__('Cc', '', 'ForwardAndReturn', 'Forward Message and Return',
>    'To', 'horst.kriegers at loro.ch', 'id', 30162, 'QuoteTransaction', '', 'Bcc', '') called at
>    /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135
>    > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7398e0)', 'Cc', '',
>    'ForwardAndReturn', 'Forward Message and Return', 'To', 'horst.kriegers at loro.ch', 'id', 30162,
>    'QuoteTransaction', '', 'Bcc', '') called at
>    /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1257
>    > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252
>    > HTML::Mason::Request::comp(undef, undef, undef, 'Cc', '', 'ForwardAndReturn', 'Forward Message
>    and Return', 'To', 'horst.kriegers at loro.ch', 'id', 30162, 'QuoteTransaction', '', 'Bcc', '')
>    called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
>    > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
>    > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 418
>    > HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x46407d0)') called at
>    /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168
>    > HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x46407d0)')
>    called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825
>    > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x2175df0)',
>    'Apache2::RequestRec=SCALAR(0x1a3b120)') called at /opt/rt_prd/bin/webmux.pl line 78
>    > eval {...} at /opt/rt_prd/bin/webmux.pl line 78
>    > RT::Mason::handler('Apache2::RequestRec=SCALAR(0x1a3b120)') called at -e line 0
>    > eval {...} at -e line 0
>    >
>    >
>    >
>    >
>    >
>    >
>    ================================================================================================
>    >     RT.LOG
>    > ================
>    > [Wed Dec 15 07:06:58 2010] [warning]: Use of uninitialized value in join or string at
>    /opt/rt_prd/share/html/Ticket/Forward.html line 60, <DATA> line 276.
>    (/opt/rt_prd/share/html/Ticket/Forward.html:60)
>    > Trace begun at /opt/rt_prd/bin/../lib/RT.pm line 291
>    > Log::Dispatch::log(undef, 'level', 'warning', 'message', 'Use of uninitialized value in join
>    or string at /opt/rt_prd/share/html/Ticket/Forward.html line 60, <DATA> line 276.^J') called at
>    /opt/rt_prd/share/html/Ticket/Forward.html line 60
>    > HTML::Mason::Commands::__ANON__('id', 30162) called at
>    /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135
>    > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x835de0)', 'id', 30162)
>    called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1262
>    > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252
>    > HTML::Mason::Request::comp(undef, undef, undef, 'id', 30162) called at
>    /opt/rt_prd/bin/../lib/RT/Interface/Web.pm line 320
>    > RT::Interface::Web::ShowRequestedPage('HASH(0x732030)') called at
>    /opt/rt_prd/bin/../lib/RT/Interface/Web.pm line 224
>    > RT::Interface::Web::HandleRequest('HASH(0x732030)') called at
>    /opt/rt_prd/share/html/autohandler line 53
>    > HTML::Mason::Commands::__ANON__('id', 30162) called at
>    /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135
>    > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7363a0)', 'id', 30162)
>    called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1257
>    > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252
>    > HTML::Mason::Request::comp(undef, undef, undef, 'id', 30162) called at
>    /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
>    > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
>    > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 418
>    > HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x2893310)') called at
>    /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168
>    > HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x2893310)')
>    called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825
>    > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x2175df0)',
>    'Apache2::RequestRec=SCALAR(0x391ba60)') called at /opt/rt_prd/bin/webmux.pl line 78
>    > eval {...} at /opt/rt_prd/bin/webmux.pl line 78
>    > RT::Mason::handler('Apache2::RequestRec=SCALAR(0x391ba60)') called at -e line 0
>    > eval {...} at -e line 0
>    > [Wed Dec 15 07:06:58 2010] [warning]: Use of uninitialized value in join or string at
>    /opt/rt_prd/share/html/Ticket/Forward.html line 68, <DATA> line 276.
>    (/opt/rt_prd/share/html/Ticket/Forward.html:68)
>    > Trace begun at /opt/rt_prd/bin/../lib/RT.pm line 291
>    > Log::Dispatch::log(undef, 'level', 'warning', 'message', 'Use of uninitialized value in join
>    or string at /opt/rt_prd/share/html/Ticket/Forward.html line 68, <DATA> line 276.^J') called at
>    /opt/rt_prd/share/html/Ticket/Forward.html line 68
>    > HTML::Mason::Commands::__ANON__('id', 30162) called at
>    /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135
>    > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x835de0)', 'id', 30162)
>    called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1262
>    > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252
>    > HTML::Mason::Request::comp(undef, undef, undef, 'id', 30162) called at
>    /opt/rt_prd/bin/../lib/RT/Interface/Web.pm line 320
>    > RT::Interface::Web::ShowRequestedPage('HASH(0x732030)') called at
>    /opt/rt_prd/bin/../lib/RT/Interface/Web.pm line 224
>    > RT::Interface::Web::HandleRequest('HASH(0x732030)') called at
>    /opt/rt_prd/share/html/autohandler line 53
>    > HTML::Mason::Commands::__ANON__('id', 30162) called at
>    /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135
>    > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7363a0)', 'id', 30162)
>    called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1257
>    > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252
>    > HTML::Mason::Request::comp(undef, undef, undef, 'id', 30162) called at
>    /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
>    > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
>    > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 418
>    > HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x2893310)') called at
>    /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168
>    > HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x2893310)')
>    called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825
>    > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x2175df0)',
>    'Apache2::RequestRec=SCALAR(0x391ba60)') called at /opt/rt_prd/bin/webmux.pl line 78
>    > eval {...} at /opt/rt_prd/bin/webmux.pl line 78
>    > RT::Mason::handler('Apache2::RequestRec=SCALAR(0x391ba60)') called at -e line 0
>    > eval {...} at -e line 0
>    > [Wed Dec 15 07:06:58 2010] [warning]: Use of uninitialized value in join or string at
>    /opt/rt_prd/share/html/Ticket/Forward.html line 71, <DATA> line 276.
>    (/opt/rt_prd/share/html/Ticket/Forward.html:71)
>    > Trace begun at /opt/rt_prd/bin/../lib/RT.pm line 291
>    > Log::Dispatch::log(undef, 'level', 'warning', 'message', 'Use of uninitialized value in join
>    or string at /opt/rt_prd/share/html/Ticket/Forward.html line 71, <DATA> line 276.^J') called at
>    /opt/rt_prd/share/html/Ticket/Forward.html line 71
>    > HTML::Mason::Commands::__ANON__('id', 30162) called at
>    /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135
>    > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x835de0)', 'id', 30162)
>    called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1262
>    > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252
>    > HTML::Mason::Request::comp(undef, undef, undef, 'id', 30162) called at
>    /opt/rt_prd/bin/../lib/RT/Interface/Web.pm line 320
>    > RT::Interface::Web::ShowRequestedPage('HASH(0x732030)') called at
>    /opt/rt_prd/bin/../lib/RT/Interface/Web.pm line 224
>    > RT::Interface::Web::HandleRequest('HASH(0x732030)') called at
>    /opt/rt_prd/share/html/autohandler line 53
>    > HTML::Mason::Commands::__ANON__('id', 30162) called at
>    /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135
>    > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7363a0)', 'id', 30162)
>    called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1257
>    > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252
>    > HTML::Mason::Request::comp(undef, undef, undef, 'id', 30162) called at
>    /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
>    > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
>    > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 418
>    > HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x2893310)') called at
>    /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168
>    > HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x2893310)')
>    called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825
>    > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x2175df0)',
>    'Apache2::RequestRec=SCALAR(0x391ba60)') called at /opt/rt_prd/bin/webmux.pl line 78
>    > eval {...} at /opt/rt_prd/bin/webmux.pl line 78
>    > RT::Mason::handler('Apache2::RequestRec=SCALAR(0x391ba60)') called at -e line 0
>    > eval {...} at -e line 0
>    > [Wed Dec 15 07:06:59 2010] [warning]: Use of uninitialized value in join or string at
>    /opt/rt_prd/share/html/Ticket/Forward.html line 74, <DATA> line 276.
>    (/opt/rt_prd/share/html/Ticket/Forward.html:74)
>    > Trace begun at /opt/rt_prd/bin/../lib/RT.pm line 291
>    > Log::Dispatch::log(undef, 'level', 'warning', 'message', 'Use of uninitialized value in join
>    or string at /opt/rt_prd/share/html/Ticket/Forward.html line 74, <DATA> line 276.^J') called at
>    /opt/rt_prd/share/html/Ticket/Forward.html line 74
>    > HTML::Mason::Commands::__ANON__('id', 30162) called at
>    /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135
>    > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x835de0)', 'id', 30162)
>    called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1262
>    > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252
>    > HTML::Mason::Request::comp(undef, undef, undef, 'id', 30162) called at
>    /opt/rt_prd/bin/../lib/RT/Interface/Web.pm line 320
>    > RT::Interface::Web::ShowRequestedPage('HASH(0x732030)') called at
>    /opt/rt_prd/bin/../lib/RT/Interface/Web.pm line 224
>    > RT::Interface::Web::HandleRequest('HASH(0x732030)') called at
>    /opt/rt_prd/share/html/autohandler line 53
>    > HTML::Mason::Commands::__ANON__('id', 30162) called at
>    /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135
>    > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7363a0)', 'id', 30162)
>    called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1257
>    > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252
>    > HTML::Mason::Request::comp(undef, undef, undef, 'id', 30162) called at
>    /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
>    > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
>    > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 418
>    > HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x2893310)') called at
>    /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168
>    > HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x2893310)')
>    called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825
>    > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x2175df0)',
>    'Apache2::RequestRec=SCALAR(0x391ba60)') called at /opt/rt_prd/bin/webmux.pl line 78
>    > eval {...} at /opt/rt_prd/bin/webmux.pl line 78
>    > RT::Mason::handler('Apache2::RequestRec=SCALAR(0x391ba60)') called at -e line 0
>    > eval {...} at -e line 0
>    > [Wed Dec 15 07:07:14 2010] [debug]: We found a merged ticket. 30160/30162
>    (/opt/rt_prd/bin/../lib/RT/Ticket_Overlay.pm:185)
> 
>    _______________________________________________________________________
> 
>    Le contenu de ce courriel est uniquement reserve `a la personne ou l'organisme `a qui il est
>    destine. Si vous n'etes pas le destinataire prevu, veuillez nous en informer au plus vite et
>    detruire le present courriel. Dans ce cas, il ne vous est pas permis de copier ce courriel, de
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