[rt-users] Allowing email attachments into RT ticket

John Arends jarends at illinois.edu
Thu Dec 16 12:30:56 EST 2010

We strip off attachments with a script called by procmail.

Too many people we support have made their email in Outlook "pretty" 
with blue sky backgrounds, and other fun attachments. We don't want 
hundreds of copies bluesky.jpg in our RT database.

On 12/16/10 9:48 AM, Kevin Falcone wrote:
> On Thu, Dec 16, 2010 at 06:21:20AM -0500, Joe Kirby wrote:
>> We allow certain functions to create a ticket within RT via an email.
>> Is there a way for this email to have an attachment that is also
>> brought into RT at that time?
> RT accepts regular emails with attachments.
> -kevin

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