[rt-users] Rép. : Re: Ticket Forwarding
Kevin Falcone
falcone at bestpractical.com
Fri Dec 17 10:36:27 EST 2010
On Fri, Dec 17, 2010 at 07:44:28AM +0100, Horst Kriegers wrote:
> As temporarily workaround :
> - Can I add manually a note at the ticket, so that the forward works for this ticket ? If yes,
> how ?
Not easily, RT doesn't make modifying ticket history easy.
> - It is possible to create a temporarily scrip which adds automatically a note if note is
> empty ?
There is a template that is used to generate "This is a forward of
ticket #1234" which you could tweak
-kevin
> Horst
>
> >>> Le Jeudi, 16. Decembre 2010 Ã 16:32, Kevin Falcone <falcone at bestpractical.com> a ecrit :
>
> On Thu, Dec 16, 2010 at 10:18:40AM +0100, Horst Kriegers wrote:
> > I've reproduced this problem by creating a new ticket with a binary attachment and without
> > notes.
> >
> > If I create a new ticket with a binary attachment AND a note, the forward works fine.
>
> Horst
>
> Thanks for your work figuring out a reproduction case. I'm going to
> bounce your ticket into the bugtracker so we can have a look.
>
> I'm relatively sure that the issue is because there is no ContentObj
> (which RT expects to be a textual component)
>
> -kevin
>
> > >>> Le Jeudi, 16. Decembre 2010 09:21, Horst Kriegers a ecrit :
> >
> > Yes, unmerged ticket with binary is fine.
> >
> > I've tried following, from History page :
> > - Forward only the first ticket (without attachment) : OK
> > - Forward only the second ticket (with binary) : KO
> >
> >
> > The second ticket has only the attached file, without any note.
> > The attached file is a PDF file.
> > During the ticket creation, the file was attached without his extension (.pdf ).
> >
> >
> >
> > Horst
> >
> >
> > >>> Le Mercredi, 15. Decembre 2010 17:03, Kevin Falcone <falcone at bestpractical.com> a
> ecrit
> > :
> >
> > On Wed, Dec 15, 2010 at 08:13:09AM +0100, Horst Kriegers wrote:
> > > - RT Version 3.8.8
> > > - It seems to be for only for a specific merged tickets wich contains a binary
> attached
> > file
> >
> > So, just to confirm, binary attachment, unmerged is fine, but binary +
> > merge seems to break when forwarding the whole ticket?
> >
> > Also, I'm curious if this is a ticket where there isn't a message,
> > just the attachment or if there is a note + attachment.
> >
> > -kevin
> >
> > > - Stacktraces gives only : See attached "RT_forward_stack.txt" file
> > >
> > >
> > > Tanks for your help
> > > Horst
> > >
> > > >>> Le Mardi, 14. Decembre 2010 17:14, Kevin Falcone <falcone at bestpractical.com> a
> ecrit
> > :
> > >
> > > On Tue, Dec 14, 2010 at 04:11:16PM +0100, Horst Kriegers wrote:
> > > > Hi list,
> > > >
> > > > following error apear by using the ticket Forward function :
> > > >
> > > > A blank page with only the text "Can't call method "ContentAsMIME" on an
> undefined
> > value
> > > at
> > > > /opt/rt_prd/bin/../lib/RT/Transaction_Overlay.pm line 529, line 276. "
> > >
> > > RT Version?
> > > Is this on any ticket or one in particule?
> > > What do you get if you enable stacktraces in your config on errors?
> > >
> > > -kevin
> > >
> > > > RT log says only :
> > > > [Tue Dec 14 15:02:57 2010] [debug]: We found a merged ticket. 30160/30162
> > > > (/opt/rt_prd/bin/../lib/RT/Ticket_Overlay.pm:185)
> > > >
> > >
> > > _______________________________________________________________________
> > >
> > > Le contenu de ce courriel est uniquement reserve `a la personne ou l'organisme `a qui
> il
> > est
> > > destine. Si vous n'etes pas le destinataire prevu, veuillez nous en informer au plus
> vite
> > et
> > > detruire le present courriel. Dans ce cas, il ne vous est pas permis de copier ce
> courriel,
> > de
> > > le distribuer ou de l'utiliser de quelque maniere que ce soit.
> > >
> > > _______________________________________________________________________
> > >
> > > The content of this e-mail is intended only and solely for the use of the named
> recipient
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> e-mail in
> > > any way.
> > >
> > > _______________________________________________________________________
> >
> > > ======================
> > > Displayed on Screen
> > > ======================
> > > System error
> > > error: Can't call method "ContentAsMIME" on an undefined value at
> > /opt/rt_prd/bin/../lib/RT/Transaction_Overlay.pm line 529, <DATA> line 276.
> > > context:
> > > ...
> > > 525: sub ContentAsMIME {
> > > 526: my $self = shift;
> > > 527:
> > > 528: my $main_content = $self->ContentObj;
> > > 529: my $entity = $main_content->ContentAsMIME;
> > > 530:
> > > 531: if ( $main_content->Parent ) {
> > > 532: # main content is not top most entity, we shouldn't loose
> > > 533: # From/To/Cc headers that are on a top part
> > > ...
> > > code stack: /opt/rt_prd/bin/../lib/RT/Transaction_Overlay.pm:529
> > > /opt/rt_prd/bin/../lib/RT/Interface/Email.pm:625
> > > /opt/rt_prd/share/html/Ticket/Forward.html:99
> > > /opt/rt_prd/bin/../lib/RT/Interface/Web.pm:320
> > > /opt/rt_prd/bin/../lib/RT/Interface/Web.pm:224
> > > /opt/rt_prd/share/html/autohandler:53
> > > raw error
> > >
> > >
> > >
> > >
> > > Can't call method "ContentAsMIME" on an undefined value at
> > /opt/rt_prd/bin/../lib/RT/Transaction_Overlay.pm line 529, <DATA> line 276.
> > >
> > >
> > > Trace begun at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Exceptions.pm line 129
> > > HTML::Mason::Exceptions::rethrow_exception('Can\'t call method "ContentAsMIME" on an
> undefined
> > value at /opt/rt_prd/bin/../lib/RT/Transaction_Overlay.pm line 529, <DATA> line 276.^J')
> called
> > at /opt/rt_prd/bin/../lib/RT/Transaction_Overlay.pm line 529
> > > RT::Transaction::ContentAsMIME('RT::Transaction=HASH(0x3aa6b30)') called at
> > /opt/rt_prd/bin/../lib/RT/Interface/Email.pm line 625
> > > RT::Interface::Email::ForwardTicket('RT::Ticket=HASH(0x3a97b60)', 'Cc', '',
> > 'ForwardAndReturn', 'Forward Message and Return', 'id', 30162, 'To',
> 'horst.kriegers at loro.ch',
> > 'QuoteTransaction', '', 'Bcc', '') called at /opt/rt_prd/share/html/Ticket/Forward.html
> line 99
> > > HTML::Mason::Commands::__ANON__('Cc', '', 'ForwardAndReturn', 'Forward Message and
> Return',
> > 'To', 'horst.kriegers at loro.ch', 'id', 30162, 'QuoteTransaction', '', 'Bcc', '') called at
> > /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135
> > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x732850)', 'Cc', '',
> > 'ForwardAndReturn', 'Forward Message and Return', 'To', 'horst.kriegers at loro.ch', 'id',
> 30162,
> > 'QuoteTransaction', '', 'Bcc', '') called at
> > /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1262
> > > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252
> > > HTML::Mason::Request::comp(undef, undef, undef, 'Cc', '', 'ForwardAndReturn', 'Forward
> Message
> > and Return', 'To', 'horst.kriegers at loro.ch', 'id', 30162, 'QuoteTransaction', '', 'Bcc',
> '')
> > called at /opt/rt_prd/bin/../lib/RT/Interface/Web.pm line 320
> > > RT::Interface::Web::ShowRequestedPage('HASH(0x736060)') called at
> > /opt/rt_prd/bin/../lib/RT/Interface/Web.pm line 224
> > > RT::Interface::Web::HandleRequest('HASH(0x736060)') called at
> > /opt/rt_prd/share/html/autohandler line 53
> > > HTML::Mason::Commands::__ANON__('Cc', '', 'ForwardAndReturn', 'Forward Message and
> Return',
> > 'To', 'horst.kriegers at loro.ch', 'id', 30162, 'QuoteTransaction', '', 'Bcc', '') called at
> > /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135
> > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7398e0)', 'Cc', '',
> > 'ForwardAndReturn', 'Forward Message and Return', 'To', 'horst.kriegers at loro.ch', 'id',
> 30162,
> > 'QuoteTransaction', '', 'Bcc', '') called at
> > /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1257
> > > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252
> > > HTML::Mason::Request::comp(undef, undef, undef, 'Cc', '', 'ForwardAndReturn', 'Forward
> Message
> > and Return', 'To', 'horst.kriegers at loro.ch', 'id', 30162, 'QuoteTransaction', '', 'Bcc',
> '')
> > called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
> > > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
> > > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 418
> > > HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x46407d0)') called at
> > /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168
> > > HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x46407d0)')
> > called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825
> > > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x2175df0)',
> > 'Apache2::RequestRec=SCALAR(0x1a3b120)') called at /opt/rt_prd/bin/webmux.pl line 78
> > > eval {...} at /opt/rt_prd/bin/webmux.pl line 78
> > > RT::Mason::handler('Apache2::RequestRec=SCALAR(0x1a3b120)') called at -e line 0
> > > eval {...} at -e line 0
> > >
> > >
> > >
> > >
> > >
> > >
> >
> ================================================================================================
> > > RT.LOG
> > > ================
> > > [Wed Dec 15 07:06:58 2010] [warning]: Use of uninitialized value in join or string at
> > /opt/rt_prd/share/html/Ticket/Forward.html line 60, <DATA> line 276.
> > (/opt/rt_prd/share/html/Ticket/Forward.html:60)
> > > Trace begun at /opt/rt_prd/bin/../lib/RT.pm line 291
> > > Log::Dispatch::log(undef, 'level', 'warning', 'message', 'Use of uninitialized value in
> join
> > or string at /opt/rt_prd/share/html/Ticket/Forward.html line 60, <DATA> line 276.^J')
> called at
> > /opt/rt_prd/share/html/Ticket/Forward.html line 60
> > > HTML::Mason::Commands::__ANON__('id', 30162) called at
> > /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135
> > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x835de0)', 'id',
> 30162)
> > called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1262
> > > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252
> > > HTML::Mason::Request::comp(undef, undef, undef, 'id', 30162) called at
> > /opt/rt_prd/bin/../lib/RT/Interface/Web.pm line 320
> > > RT::Interface::Web::ShowRequestedPage('HASH(0x732030)') called at
> > /opt/rt_prd/bin/../lib/RT/Interface/Web.pm line 224
> > > RT::Interface::Web::HandleRequest('HASH(0x732030)') called at
> > /opt/rt_prd/share/html/autohandler line 53
> > > HTML::Mason::Commands::__ANON__('id', 30162) called at
> > /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135
> > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7363a0)', 'id',
> 30162)
> > called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1257
> > > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252
> > > HTML::Mason::Request::comp(undef, undef, undef, 'id', 30162) called at
> > /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
> > > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
> > > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 418
> > > HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x2893310)') called at
> > /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168
> > > HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x2893310)')
> > called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825
> > > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x2175df0)',
> > 'Apache2::RequestRec=SCALAR(0x391ba60)') called at /opt/rt_prd/bin/webmux.pl line 78
> > > eval {...} at /opt/rt_prd/bin/webmux.pl line 78
> > > RT::Mason::handler('Apache2::RequestRec=SCALAR(0x391ba60)') called at -e line 0
> > > eval {...} at -e line 0
> > > [Wed Dec 15 07:06:58 2010] [warning]: Use of uninitialized value in join or string at
> > /opt/rt_prd/share/html/Ticket/Forward.html line 68, <DATA> line 276.
> > (/opt/rt_prd/share/html/Ticket/Forward.html:68)
> > > Trace begun at /opt/rt_prd/bin/../lib/RT.pm line 291
> > > Log::Dispatch::log(undef, 'level', 'warning', 'message', 'Use of uninitialized value in
> join
> > or string at /opt/rt_prd/share/html/Ticket/Forward.html line 68, <DATA> line 276.^J')
> called at
> > /opt/rt_prd/share/html/Ticket/Forward.html line 68
> > > HTML::Mason::Commands::__ANON__('id', 30162) called at
> > /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135
> > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x835de0)', 'id',
> 30162)
> > called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1262
> > > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252
> > > HTML::Mason::Request::comp(undef, undef, undef, 'id', 30162) called at
> > /opt/rt_prd/bin/../lib/RT/Interface/Web.pm line 320
> > > RT::Interface::Web::ShowRequestedPage('HASH(0x732030)') called at
> > /opt/rt_prd/bin/../lib/RT/Interface/Web.pm line 224
> > > RT::Interface::Web::HandleRequest('HASH(0x732030)') called at
> > /opt/rt_prd/share/html/autohandler line 53
> > > HTML::Mason::Commands::__ANON__('id', 30162) called at
> > /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135
> > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7363a0)', 'id',
> 30162)
> > called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1257
> > > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252
> > > HTML::Mason::Request::comp(undef, undef, undef, 'id', 30162) called at
> > /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
> > > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
> > > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 418
> > > HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x2893310)') called at
> > /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168
> > > HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x2893310)')
> > called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825
> > > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x2175df0)',
> > 'Apache2::RequestRec=SCALAR(0x391ba60)') called at /opt/rt_prd/bin/webmux.pl line 78
> > > eval {...} at /opt/rt_prd/bin/webmux.pl line 78
> > > RT::Mason::handler('Apache2::RequestRec=SCALAR(0x391ba60)') called at -e line 0
> > > eval {...} at -e line 0
> > > [Wed Dec 15 07:06:58 2010] [warning]: Use of uninitialized value in join or string at
> > /opt/rt_prd/share/html/Ticket/Forward.html line 71, <DATA> line 276.
> > (/opt/rt_prd/share/html/Ticket/Forward.html:71)
> > > Trace begun at /opt/rt_prd/bin/../lib/RT.pm line 291
> > > Log::Dispatch::log(undef, 'level', 'warning', 'message', 'Use of uninitialized value in
> join
> > or string at /opt/rt_prd/share/html/Ticket/Forward.html line 71, <DATA> line 276.^J')
> called at
> > /opt/rt_prd/share/html/Ticket/Forward.html line 71
> > > HTML::Mason::Commands::__ANON__('id', 30162) called at
> > /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135
> > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x835de0)', 'id',
> 30162)
> > called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1262
> > > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252
> > > HTML::Mason::Request::comp(undef, undef, undef, 'id', 30162) called at
> > /opt/rt_prd/bin/../lib/RT/Interface/Web.pm line 320
> > > RT::Interface::Web::ShowRequestedPage('HASH(0x732030)') called at
> > /opt/rt_prd/bin/../lib/RT/Interface/Web.pm line 224
> > > RT::Interface::Web::HandleRequest('HASH(0x732030)') called at
> > /opt/rt_prd/share/html/autohandler line 53
> > > HTML::Mason::Commands::__ANON__('id', 30162) called at
> > /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135
> > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7363a0)', 'id',
> 30162)
> > called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1257
> > > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252
> > > HTML::Mason::Request::comp(undef, undef, undef, 'id', 30162) called at
> > /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
> > > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
> > > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 418
> > > HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x2893310)') called at
> > /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168
> > > HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x2893310)')
> > called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825
> > > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x2175df0)',
> > 'Apache2::RequestRec=SCALAR(0x391ba60)') called at /opt/rt_prd/bin/webmux.pl line 78
> > > eval {...} at /opt/rt_prd/bin/webmux.pl line 78
> > > RT::Mason::handler('Apache2::RequestRec=SCALAR(0x391ba60)') called at -e line 0
> > > eval {...} at -e line 0
> > > [Wed Dec 15 07:06:59 2010] [warning]: Use of uninitialized value in join or string at
> > /opt/rt_prd/share/html/Ticket/Forward.html line 74, <DATA> line 276.
> > (/opt/rt_prd/share/html/Ticket/Forward.html:74)
> > > Trace begun at /opt/rt_prd/bin/../lib/RT.pm line 291
> > > Log::Dispatch::log(undef, 'level', 'warning', 'message', 'Use of uninitialized value in
> join
> > or string at /opt/rt_prd/share/html/Ticket/Forward.html line 74, <DATA> line 276.^J')
> called at
> > /opt/rt_prd/share/html/Ticket/Forward.html line 74
> > > HTML::Mason::Commands::__ANON__('id', 30162) called at
> > /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135
> > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x835de0)', 'id',
> 30162)
> > called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1262
> > > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252
> > > HTML::Mason::Request::comp(undef, undef, undef, 'id', 30162) called at
> > /opt/rt_prd/bin/../lib/RT/Interface/Web.pm line 320
> > > RT::Interface::Web::ShowRequestedPage('HASH(0x732030)') called at
> > /opt/rt_prd/bin/../lib/RT/Interface/Web.pm line 224
> > > RT::Interface::Web::HandleRequest('HASH(0x732030)') called at
> > /opt/rt_prd/share/html/autohandler line 53
> > > HTML::Mason::Commands::__ANON__('id', 30162) called at
> > /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135
> > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7363a0)', 'id',
> 30162)
> > called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1257
> > > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252
> > > HTML::Mason::Request::comp(undef, undef, undef, 'id', 30162) called at
> > /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
> > > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
> > > eval {...} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 418
> > > HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x2893310)') called at
> > /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168
> > > HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x2893310)')
> > called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825
> > > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x2175df0)',
> > 'Apache2::RequestRec=SCALAR(0x391ba60)') called at /opt/rt_prd/bin/webmux.pl line 78
> > > eval {...} at /opt/rt_prd/bin/webmux.pl line 78
> > > RT::Mason::handler('Apache2::RequestRec=SCALAR(0x391ba60)') called at -e line 0
> > > eval {...} at -e line 0
> > > [Wed Dec 15 07:07:14 2010] [debug]: We found a merged ticket. 30160/30162
> > (/opt/rt_prd/bin/../lib/RT/Ticket_Overlay.pm:185)
> >
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