[rt-users] Can I add user info to ticket metadata?

[Thomas Sibley]

On 20 Dec 2010 09:31, Tollefsen, Lyle wrote:
> Is it possible to include users Identity, Location and Phone numbers
> info in the ticket metadata? I know I can grant ShowConfigTab and
> AdminUsers to give access to this info, but I want access to be read
> only and, ideally, visible when a ticket is opened. Can this be done?

You could easily do this in 3.8.8 by writing a callback for
share/html/Ticket/Elements/ShowRequestor.  The callback you'd want to
hook is probably "AboutThisUser".

As a side note, RT 4.0 will have a much more configurable requestor
display box.

Thomas