[rt-users] Re quest Tracker Feasibility

[Ken Crocker]

Spandy,

We converted a set of legacy Oracle tables into flatfiles and then 
create our history of ticket in RT with another perl program we ran. I 
put those programs (or the last one, at least) into the RT Wiki. Check 
there. Obviously, you would need to change field names, input format, 
etc, but you would basically have a program to use. Good Luck.

Kenn
LBNL

On 1/29/2010 2:06 PM, spandey wrote:
> Hi,
>
> We are currently using Jitterbug for email tracking system and would like to
> migrate to Request Tracker. I have been doing research for the same on the
> web.
>
> Jitterbug produces flat files for each of the records that is sent. So our
> main concern is the migration of our legacy data in form of Flat files to
> RT. I know that there are modules like "ConvertLegacyToRt" that have been
> built. We were however wondering whether it would be feasible as we have
> probably around 20,000+ flatfiles from our jitterbug records.
>
> Any help and insights would be greatly appreciated.
>
> Thanks!!
>