[rt-users] Re : Source code display for html attachment

[jet jet]

in order to solve the PB i did theses changes in vain:

-- update EmailInputEncodings

utf-8, iso-8859-1, us-ascii
 to EmailInputEncodings iso-8859-1, utf-8, us-ascii

-- SET TrustHTMLAttachments to true
-- comment adddefaultcharset UTF-8 on httpd.conf

Thank you;

William

--- En date de : Mar 9.2.10, jet jet <jettejpopi at yahoo.fr> a écrit :

De: jet jet <jettejpopi at yahoo.fr>
Objet: Source code display for html attachment
À: "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com>
Date: Mardi 9 Février 2010, 10h31

Hello,
We have got RT(3.8.1 and 3.8.2) on linux 
machine(centos). 
When we send a html attachement with a ticket, it 
is display as text (the source code) in it.


To resolve that we have to record the html file 
with UTF-8 encodage selected. This is not always possible, and it makes longer the ticket resolution process.
 
Thank you for your help


William






      


      
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