[rt-users] Any RT Guru to help me Forward a Ticket just like "Comment or Correspond"??

[softouch]

Hello.


i need to forward a ticket to some person outside RT, just like same as
"Comment or Correspond", so that forward should also be treated as an
transaction and could be recorded in Ticket History.

Please reply any one, i need this desperately.


Thanks,

R i Z
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