[rt-users] Vexed by Permission Denied
Todd Herr
todd at theherrs.net
Tue Feb 16 19:42:59 EST 2010
or maybe I just need a clue by four with regard to rights.
Since migrating from 3.6.0 to 3.8.6, we've been getting reports of people
getting "permission denied" errors from time to time.
I know this is a common problem, and I thought I'd taken steps to fix it, based
on what I'd read, but today proved otherwise, so I'm going to throw myself on
the the mercy of the list.
We have two queues, call them A and B. Most tickets are created in A and stay in
A for their entire lives; some get moved to B, and I sense it's only the ones in
B that have the issue.
For GLOBAL group rights, I have:
o Everyone - CreateTicket, ReplyToTicket
o Requestor - CreateTicket, ReplyToTicket
o Cc - CreateTicket, ReplyToTicket
For Queue A group rights, I have:
o Everyone - CreateTicket, ReplyToTicket
o Requestor - CreateTicket, ReplyToTicket
For Queue B group rights, I have:
o Everyone - CreateTicket, ReplyToTicket
o Requestor - CreateTicket, ReplyToTicket
Now, I notice that I don't have Cc setup for either queue, and I know that the
most recent occurrence was for someone in the Cc group on a ticket in Queue B.
I perceive, therefore, that I must also have:
o Cc - CreateTicket, ReplyToTicket
for both queues, correct?
Also, is it necessary for me to add ModifyTicket to any of these (in case of a
reply to a ticket that's been set to Resolved) or is ReplyToTicket enough?
Finally, are there any permissions I'm missing?
Thanks.
--
Todd Herr
More information about the rt-users
mailing list