[rt-users] RT: To and Cc emails separate

[Kevin Falcone]

On Fri, Feb 12, 2010 at 06:23:58AM -0800, David_Stiff at McAfee.com wrote:
>    Our Requestors and Cc people receive separate emails when Correspondence is added to a Ticket.
> 
>    This leads to confusion, where the Cc person thinks the original requestor was not included so
>    they Reply again and Cc the requestor.
> 
>    Is there some way, when Correspondence is added to a ticket, everyone receives the same email
>    with all recipients listed?

This sounds like you have separate On Correspond Notify Foo scrips and
need to combine them.  If you look at the Message-IDs of the two
separate emails, you can tell which scrip generated them and work
backwards to see what two scrips need to be combined.

-kevin
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