[rt-users] RT-Users Digest, Vol 71, Issue 47
Fernanda Martins
flmmartins at gmail.com
Fri Feb 19 14:39:16 EST 2010
I just want to be able to edit a text. Put color on to it, make tables...
basics on text editing, that's all.
In RTFM it's all black, white and bold. If I want to create an article more
pretty I can't . I'm searching packages, scripts that allow me to create a
more beatiful article...
Fernanda L. M. Martins
2010/2/19 <rt-users-request at lists.bestpractical.com>
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> Today's Topics:
>
> 1. Re: Pls urgent help about double requestors for each new
> ticket (Ken Crocker)
> 2. Re: Creating one Article in more than one class (Kevin Falcone)
> 3. Re: Wiki Add-on for RTFM (Kevin Falcone)
> 4. RT Apache memory leak. any examples of MPM settings?
> (Michael Neuschafer)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Fri, 19 Feb 2010 09:13:19 -0800
> From: Ken Crocker <kfcrocker at lbl.gov>
> Subject: Re: [rt-users] Pls urgent help about double requestors for
> each new ticket
> To: softouch <razzipk at hotmail.com>
> Cc: rt-users at lists.bestpractical.com
> Message-ID: <4B7EC6AF.9000803 at lbl.gov>
> Content-Type: text/plain; charset="iso-8859-1"
>
> Softouch,
>
> Have you created any scrips that activate when a ticket is created?
> Otherwise, that's crazy. I can't see any reason that the vanilla RT
> would ever do that. It doesn't make sense and I can't think of any
> configuration settings that would do it either. The only thing I can
> think of is some scrip that is doing it.
>
> Kenn
> LBNL
>
> On 2/18/2010 9:49 PM, softouch wrote:
> >
> > Dear Ken,
> >
> > lets assume that i have user A,B,C,D in my RT.
> >
> >
> > When User A is creating a ticket in the queue and making some one owner
> of
> > Ticket out of RT Members,
> > after ticket creation RT is showing Two Requester for this Ticket.
> >
> > One is User A who actually created the Ticket.
> > Second randomly from B,C,D.
> >
> > i am unable to understand that why and when second requester is inserted
> > inside the ticket. now when ever some correspondence is made with
> Requester
> > , RT is sending Email to Two Requester.
> >
> >
> > Hope i have explained my problem more precisely.
> >
> > Thanks,
> >
> > R i Z
> >
> >
> >
> > Ken Crocker wrote:
> >
> >> Softouch,
> >>
> >> Your question is a bit vague. Are you having a problem segregating
> >> notifications? A problems distinguishing the difference between a ticket
> >> "Creator" and a Ticket "Requestor"?
> >> There are several relationships a user can have with a ticket. At the
> >> "Queue" level, they can be a watcher (either AdminCc or Cc). That
> >> implies that they want whatever notifications you set to go out for ALL
> >> tickets in that Queue. Then there are the "Ticket" watchers, which
> >> includes AdminCc, Cc, Owners (of which there can ONLY be one per ticket)
> >> and Requestors (of which there can be MANY per ticket). These watchers
> >> are called "Roles" which are basically "Psuedo" groups. The can have
> >> rights just like "User-defined" groups for a particular Queue and even
> >> globally. A "Creator" is neither a role or psuedo group of any kind and
> >> therefore /cannot have any rights/.nor be a /selected recipient of a
> >> notification/. A Ticket "Creator" is merely a ticket level field that
> >> retains the ID number of the user that /actually created/ (Via email or
> >> WebUI) the ticket and this user can be a different user than the Owner
> >> OR Requestor(s). You can display this persons User Name/Email address in
> >> any Query, however.
> >> Please define more succinctly exactly what your problem is and I'll try
> >> to help.
> >>
> >> Kenn
> >> LBNL
> >>
> >> On 2/18/2010 4:15 AM, softouch wrote:
> >>
> >>> Hello. whenever my RT users are creating ticket in some queue, ticket
> >>> is created by two owners. one who is actually creating the ticket and
> >>> other it selects randomly between different RT Admins. please help me
> >>> to sort out the reason of this issue. R i Z.
> >>>
> ------------------------------------------------------------------------
> >>> View this message in context: Pls urgent help about double requestors
> >>> for each new ticket
> >>> <
> http://old.nabble.com/Pls-urgent-help-about-double-requestors-for-each-new-ticket-tp27637404p27637404.html
> >
> >>> Sent from the Request Tracker - User mailing list archive
> >>> <http://old.nabble.com/Request-Tracker---User-f572.html> at
> Nabble.com.
> >>>
> ------------------------------------------------------------------------
> >>>
> >>> _______________________________________________
> >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >>>
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> >>> Commercial support: sales at bestpractical.com
> >>>
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> >>>
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> >>>
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> >>
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> >> Dublin, Ireland - Mar 15 & 16
> >> Boston, MA, USA - April 5 & 6
> >> Washington DC, USA - Oct 25 & 26
> >>
> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> >> Buy a copy at http://rtbook.bestpractical.com
> >>
> >>
> >
> >
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> ------------------------------
>
> Message: 2
> Date: Fri, 19 Feb 2010 10:31:36 -0500
> From: Kevin Falcone <falcone at bestpractical.com>
> Subject: Re: [rt-users] Creating one Article in more than one class
> To: rt-users at lists.bestpractical.com
> Message-ID: <20100219153136.GC737 at jibsheet.com>
> Content-Type: text/plain; charset="us-ascii"
>
> On Fri, Feb 19, 2010 at 12:53:09PM -0200, Fernanda Martins wrote:
> > Can I create one article in more than one class on RTFM?
>
> No, think of a Class like a Queue. One Class per Article, one Queue
> per Ticket.
>
> You want global topics I suspect.
>
> -kevin
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> ------------------------------
>
> Message: 3
> Date: Fri, 19 Feb 2010 10:31:05 -0500
> From: Kevin Falcone <falcone at bestpractical.com>
> Subject: Re: [rt-users] Wiki Add-on for RTFM
> To: rt-users at lists.bestpractical.com
> Message-ID: <20100219153105.GB737 at jibsheet.com>
> Content-Type: text/plain; charset="us-ascii"
>
> On Fri, Feb 19, 2010 at 12:46:32PM -0200, Fernanda Martins wrote:
> > See... but that don't solve my problem.
> >
> > What I want is the text format like in [1]wikipedia.com with gray
> boxes, and index in my
> > article to each topic.. that kind of stuff.
> >
> > If I just create a Custom Field I will only creating boxes, but not
> coloring it, not change my
> > letter fonts etc etc etc......
>
> RT is not a wiki. I can't tell if you want to let people browse
> articles in RTFM (which they can do from RTFM -> Articles, organized
> by class and topic) or if you want something entirely different.
>
> -kevin
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> ------------------------------
>
> Message: 4
> Date: Fri, 19 Feb 2010 10:31:53 -0800
> From: "Michael Neuschafer" <mneuschafer at nationalstoresinc.com>
> Subject: [rt-users] RT Apache memory leak. any examples of MPM
> settings?
> To: <rt-users at lists.bestpractical.com>
> Message-ID:
> <323E0713A7B4BB448FE88038747ABBAC05765304 at hqsvr03.nationalmail>
> Content-Type: text/plain; charset="us-ascii"
>
> My request tracker apache has been eating up memory. I think there is a
> memory leak. Below is my prefork MPM and Worker MPM what setting do you
> recommend?
>
>
>
>
>
> # prefork MPM
>
> # StartServers: number of server processes to start
>
> # MinSpareServers: minimum number of server processes which are kept
> spare
>
> # MaxSpareServers: maximum number of server processes which are kept
> spare
>
> # MaxClients: maximum number of server processes allowed to start
>
> # MaxRequestsPerChild: maximum number of requests a server process
> serves
>
> <IfModule mpm_prefork_module>
>
> StartServers 2
>
> MinSpareServers 2
>
> MaxSpareServers 3
>
> MaxClients 50
>
> MaxRequestsPerChild 1000
>
> </IfModule>
>
>
>
> # worker MPM
>
> # StartServers: initial number of server processes to start
>
> # MaxClients: maximum number of simultaneous client connections
>
> # MinSpareThreads: minimum number of worker threads which are kept spare
>
> # MaxSpareThreads: maximum number of worker threads which are kept spare
>
> # ThreadsPerChild: constant number of worker threads in each server
> process
>
> # MaxRequestsPerChild: maximum number of requests a server process
> serves
>
> <IfModule mpm_worker_module>
>
> StartServers 2
>
> ThreadLimit 64
>
> </IfModule>
>
>
>
> # event MPM
>
> # StartServers: initial number of server processes to start
>
> # MaxClients: maximum number of simultaneous client connections
>
> # MinSpareThreads: minimum number of worker threads which are kept spare
>
> # MaxSpareThreads: maximum number of worker threads which are kept spare
>
> # ThreadsPerChild: constant number of worker threads in each server
> process
>
> # MaxRequestsPerChild: maximum number of requests a server process
> serves
>
> <IfModule mpm_event_module>
>
> StartServers 2
>
> MaxClients 50
>
> MinSpareThreads 25
>
> MaxSpareThreads 100
>
> ThreadLimit 64
>
> ThreadsPerChild 25
>
> MaxRequestsPerChild 1500
>
> </IfModule>
>
>
>
> Michael Neuschafer
>
> PC Support Specialist
>
> National Stores Inc.
>
> (310) 436 - 2150
>
>
>
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> End of RT-Users Digest, Vol 71, Issue 47
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