[rt-users] *****SPAM***** Re: Is there an easy way to disable attach files?

[Carlos Garcia Montoro]

Hi Kevin, list,

Sorry for the late answer. I was on holidays...

Your solution works. It prevents to upload files to RT but only if 
DropLongAttachments is defined. The only complain that I have about it 
is that it discard the file silently. The user sees that the upload of 
file has been recorded thus s/he thinks that the file is there. Only if 
s/he clicks the link of the file s/he can read "Large attachment 
dropped". It is not a big issue, but I would rather warm before and I 
probably wouldn't record this failed upload.

Thanking you for your help,
Carlos

Kevin Falcone wrote:
> On Wed, Dec 23, 2009 at 11:29:37AM +0100, Carlos Garcia Montoro wrote:
>> Hi,
>>
>> I'm being responsible to deploy RT on our institution. My boss
>> doesn't want to allow the upload of attached files to tickets, so
>> I'm disabling it. I thought that it would be possible though
>> etc/RT_SiteConfig.pm. I have set MaxAttachmentSize to 0, but even
>> with a 0 value the system let me upload files which I can later
>> retrieve (hence they are on the database).
> 
> What happens if you set this to 1 instead of 0 and also set
> DropLongAttachments?
> 
> -kevin
> 
>> I now that I can copy every share/html file where there is an
>> "upload field" to local/html and edit them to remove the code that
>> shows this field, but that means at least editing 3 pages
>> (Ticket/Create.html, Ticket/Update.html and Ticket/ModifyAll.html).
>> Before I continue, I ask myself, and want to ask you, if there is an
>> easier/better way to disable the upload of files.
>>
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>> Content preview:  On Wed, Dec 23, 2009 at 11:29:37AM +0100, Carlos Garcia
>>   Montoro wrote: > Hi, > > I'm being responsible to deploy RT on our
>>   institution. My boss > doesn't want to allow the upload of attached
>>   files to tickets, so > I'm disabling it. I thought that it would be
>>   possible though > etc/RT_SiteConfig.pm. I have set MaxAttachmentSize to
>>   0, but even > with a 0 value the system let me upload files which I can
>>   later > retrieve (hence they are on the database). [...] 
>>
>> Content analysis details:   (5.5 points, 5.0 required)
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>>  pts rule name              description
>> ---- ---------------------- --------------------------------------------------
>>  2.5 FORGED_RCVD_HELO       Received: contains a forged HELO
>>  3.0 KXLINKRR_BODY          BODY: Body contains suspicious link
>>
>>

-- 
  _______ _______________________________________________________________
| __ __ | Carlos García Montoro                    Ingeniero Informático
|_\_Y_/_| Instituto de Física Corpuscular         Centro Mixto CSIC - UV
|\_] [_/| Servicios Informáticos
|  [_]  | Edificio Institutos de Investigación        cgarcia at ific.uv.es
|C S I C| Apartado de Correos 22085 E-46071 Valencia  Tel: +34 963543706
|_______| España / Spain                              Fax: +34 963543488
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