[rt-users] Custom commands by Email

[Kevin Falcone]

On Tue, Jan 05, 2010 at 08:04:21AM -0600, Kenneth Marshall wrote:
> As far as creating your own "commands", you will need to make a
> local version of the TakeAction.pm file that comes with the Extension.
> It looks straightforward enough using the original as a guide. It would
> be nice if the extension supported several different languages by default
> like the RT system itself.

Unfortunately, the extension would have a really hard time knowing if
a mail written in latin1 should be parsed with the french, spanish,
portugues or british translations.  It would also really complicate
the parsing engine.

It may be easier to follow the previous suggestion of
RT-Extension-ExtractCustomFieldValues to implement something that is
language specific (depending on coding skills and what needs doing)

-kevin
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