[rt-users] Possible gotcha's as company merges.

[Jason A. Smith]

On Thu, 2010-01-07 at 12:11 +1300, Aaron Guise wrote:
> Hi All, 
> 
> The company I work for has been bought out/merged into another
> company, or will be as of 1st March 2010.   
> 
> I obviously will need to change the rtname and Organisation values at
> that time.  
> 
> Set($rtname , "Sitel SR");

You may also need to change $EmailSubjectTagRegex so emails with the old
$rtname will match to the correct tickets.

If you will also be changing your RT email addresses or domain name, you
may also need to change the $RTAddressRegexp variable as well.

> Set($Organization , "ham.sitel.co.nz");

Changing $Organization will break ticket links for all current tickets
in your DB, unless you can figure out a way to modify the RT DB to match
the change I suppose.

> I just wondered if anyone has done this previously where I can pull
> from their experience,  also by amending these to values will this
> cause issues with RT as now our RT has been used for some 50,000
> tickets and counting?
> 
> Just installed the merge users extension too as we will all have new
> email addresses,  I am not particularly looking forward to the changes
> I will have to make at this time.
> 
> 
> Regards,
>         Aaron Guise
>         
>           07 838 7793
>         027 212 6638
>         aaron at guise.net.nz
>          
>             
>         
> MSN: guisea at hotmail.com
> Facebook
> 
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