[rt-users] Need to make CF mandatory at resolve time

[Lander, Scott]

Sorry - my bad.   Will go study what you said more closely.



-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Emmanuel Lacour
Sent: Tuesday, January 12, 2010 9:15 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Need to make CF mandatory at resolve time

On Tue, Jan 12, 2010 at 09:02:52AM -0500, Lander, Scott wrote:
> It is set to mandatory - but, that only affects tickets entered via the web interface, not tickets which come in via email.
> And, it also only acts at create time, not at resolve time...
> 
> So, I am hoping to have a final check done at resolve time, and not allow the ticket to be resolved unless the required fields are completed.
> 

Re-read my answer, to do that you will need to modify RT. If you don't
have perl/Mason knowledge, you should try to find some company that may
help you.

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