[rt-users] AddTicketHistoryToMail is not adding all history

Kevin Falcone falcone at bestpractical.com
Thu Jan 14 13:17:46 EST 2010


On Wed, Jan 13, 2010 at 02:13:40PM -0500, slamp slamp wrote:
> Is anyone using this?
> 
> http://wiki.bestpractical.com/view/AddTicketHistoryToMail
> 
> For some reason, it wont add any correspondence from AdminCc. I only
> have 1 AdminCc.
> 
> All other transactions are added skipping anything from an AdminCc. I
> don't really see the scrip where it would skip AdminCc's
> correspondence unless I am missing it completely.

Is your AdminCc Replying or Commenting ?
That template won't include Comments

-kevin
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100114/c083edd0/attachment.sig>


More information about the rt-users mailing list