[rt-users] How to Search Resolved Tickets & How to Backup RT DB?

[Allen]

>  1.  How can I modify RT so that when I search in the ?quick search? box at the top right of the page it searches all tickets, including resolved tickets?

The answer to that is in the wiki

>  2.  What is the best way to backup the entire RT database, including attachments, etc. Currently I am doing an export from phpMyAdmin but I don?t believe that includes ticket attachments.

Assuming you use MySQL database with innodb tables, from a bash shell:

    mysqldump --max_allowed_packet=64M --single-transaction rtdb > rtdb.sql

where "rtdb" is the name of your rt database.

A