[rt-users] My RT still didn't create a ticket via an e-mail

[Wagner Pereira]

Hi, folks.

Below is my mail.log (on the RT server) and I'd like to know what that 
/Command output/ means.

Jan 22 12:00:38 rtracker postfix/smtpd[7248]: connect from 
kliper.pop-sp.rnp.br[200.133.192.62]
Jan 22 12:00:39 rtracker postfix/smtpd[7248]: 056CA24FD6: 
client=kliper.pop-sp.rnp.br[200.133.192.62]
Jan 22 12:00:39 rtracker postfix/cleanup[7251]: 056CA24FD6: 
message-id=<4B59AF63.5050609 at pop-sp.rnp.br>
Jan 22 12:00:39 rtracker postfix/qmgr[6355]: 056CA24FD6: 
from=<wpereira at pop-sp.rnp.br>, size=771, nrcpt=1 (queue active)
Jan 22 12:00:39 rtracker postfix/local[7252]: 056CA24FD6: 
to=<rt at rtracker.rt.pop-sp.rnp.br>, relay=local, delay=0.28, 
delays=0.03/0.02/0/0.24, dsn=4.3.0, status=deferred (temporary failure. 
Command output: An Error Occurred =================  403 Forbidden )
Jan 22 12:01:39 rtracker postfix/smtpd[7248]: disconnect from 
kliper.pop-sp.rnp.br[200.133.192.62]

And below is my aliases file, from my RT server:

rt at rtracker.rt.pop-sp.rnp.br: "|/usr/bin/rt-mailgate --queue general 
--action correspond --url https://rtracker.rt.pop-sp.rnp.br/rt/"

Thank you all a lot.

-- 

Wagner Pereira

PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
http://www.pop-sp.rnp.br
Tel. (11) 3091-8901