[rt-users] I give up!

[Jason Ledford]

I sort followed this guide http://www.debianadmin.com/howto-setup-request-tracker-36-on-debian-etch.html and other guides that are very similar.

The fetchmail part I think is what you are looking for.  Fetchmail will log onto your mail server via pop3 and download the messages and inject them into RT.

Here is my relevant fetchmail config:
**************
poll my.mail.server.com
protocol pop3 uidl
auth password
username "rt-support" password "somepassword"
mda "/usr/bin/rt-mailgate-3.8 --queue MYQUEUENAME --action correspond --url http://rt.f.q.d.n/rt/"
no keep
*************

I added the * to try and highlight that specific part.  Are you using fetchmail or how are you injecting messages into RT?

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Wagner Pereira
Sent: Tuesday, January 26, 2010 9:50 AM
To: RT-Users at lists.bestpractical.com
Subject: [rt-users] I give up!

Ok, I admit: I'm lost!

Since I've installed RT on my Debian lenny, it is running perfectly, OK.

But, I really can't create a ticket via e-mail message. The more I edit 
the necessary files for it, the more I am lost!

My scenario is:

Mail server: Debian 4.0 etch - running Courier-MTA
RT server: Debian 5.0 lenny

What should I do? What could you guys suggest me?

-- 

Wagner Pereira

PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
http://www.pop-sp.rnp.br
Tel. (11) 3091-8901

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