[rt-users] RT not sending email

[Jonathan Rummel]

Hi Andreas,

I am currently having this same problem.  Did you ever figure it out?

Thanks so much!
Jonathan


Andreas Heinlein-2 wrote:
> 
> Hello,
> 
> I need your help debugging RTs mail system.
> 
> I have had RT send emails successfully when replying to or creating new
> tickets. As such, the mail system is working. I have fiddled with the
> global scrips to invoke some more mails, i.e. on owner change. But now
> somehow, RT does not send any mail at all.
> 
> I am not sure if this has to do with the scrips at all. In any case,
> when you reply to a ticket, no recipients are shown at the bottom (Below
> "...mail will be sent to the following users..."), and no mail is sent
> on reply. Dito when entering someone as Cc: or AdminCc: for a ticket,
> both for the whole ticket and one-time when replying. In all cases, RT
> claims "Outgoing message recorded" after saving changes, but the ticket
> display does not show any outgoing mail (I have the "ShowOutgoingMail"
> right).
> 
> From the mail server logs I can see that no attempt to send mail is
> done. From syslog, I see "RT::User::CanonicalizeEmailAddress called with
> "" from RT::Ticket". I checked the user account settings, and alle users
> have valid working mail addresses associated with them.
> 
> I am using RT 3.6 on debian etch with the packages from the etch
> repository. I do not want to upgrade to 3.8 at the moment.
> 
> Thank you,
> Andreas
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