[rt-users] RT-Users Digest, Vol 70, Issue 61

[Peter C. Lai]

>    2. Re: Asset Tracker on a new install of RT
>       (Brumm,	Torsten / Kuehne + Nagel / Ham MI-ID)
You need to flush the Mason cache before restarting apache or else your
changes will never be propagated.

>
> Message: 1
> Date: Thu, 28 Jan 2010 13:11:15 -0600
> From: "Brenner, Martin" <martin.brenner at whitfieldschool.org>
> Subject: [rt-users] Asset Tracker on a new install of RT
> To: RT-Users at lists.bestpractical.com
> Message-ID:
> 	<7bee9a771001281111t5f00c6e3k92fe2ee2b689259 at mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> We have an old instillation of RT 3.4.2, but it was a VM given to us many
> years ago and there are things broken on the underlying Debian. So,
> instead
> of working hard to fix everything and then upgrade, we decided to start
> from
> scratch and build a new VM.
>
> I got 3.8.7 up and running on an Ubuntu 9.04 "box" with the LDAP add-on
> working. We really need something that handles our inventory integrated
> into
> our ticketing system, so we were going to try AssetTracker out.
>
>>From some of the posts on the AT google site, it sounds like only 1.2.4b1
> works with RT 3.8.x. got it downloaded and configured (we didn't do the
> patch mentioned in the README since posts I saw said it wan't needed) but
> when we try make install, we get the following error:
>
> [crit]: Can't locate object method "ACLEquivalenceObjects" via package
> "RTx::AssetTracker::System" at /opt/rt3/lib/RT/Principal_Overlay.pm line
> 327, <DATA> line 323. (/opt/rt3/lib/RT.pm:379)
> Can't locate object method "ACLEquivalenceObjects" via package
> "RTx::AssetTracker::System" at /opt/rt3/lib/RT/Principal_Overlay.pm line
> 327, <DATA> line 323.
>
> The only similar thing I found about this was in the archives for this
> list
> saying to add to
>
> sub ACLEquivalenceObjects { return () }
>
> to
> /opt/rt3/local/lib/RTx/AssetTracker/System.pm ( actually
> /opt/rt3/lib/RTx/AssetTracker/System.pm on our system)
>
> and restart apache.
>
> Did this and no luck. I'm out of my depth here, so any help would be
> appreciated.
>
> Thanks,
> Martin
>
>
> Martin Brenner
> Head Librarian
> Whitfield School
> 175 S Mason Rd
> St. Louis MO 63141
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-- 
Peter C. Lai
ITS Systems Administrator
Bard College at Simon's Rock
84 Alford Rd.
Great Barrington, MA 01230
(413) 528-7428
peter at simons-rock.edu