[rt-users] Going crazy with RT 3.8 and Timezones for Display Dates

[Torsten Brumm]

Hi Chris,
this i already tried. The problem is more that the timezone offset is only
for display, not for calculation used (so far i figured already) and i have
really no idea how to fix it. one possible way could be:

1. If a user is entering this fields, check the users timezone and use the
offset to work with the utc values...

i will play around a little more...

Torsten

2010/7/1 Christian Loos <cloos at netcologne.de>

> Hi Torsten,
>
> try this:
>
> my $DUEDATE = $self->TicketObj->FirstCustomFieldValue('Date');
> my $DUETIME = $self->TicketObj->FirstCustomFieldValue('Time');
> my $DUE = $DUEDATE." ".$DUETIME;
> my $DATE = RT::Date->new( $session{'CurrentUser'} );
> $DATE->Set(
>    Format => 'unknown',
>    Value => $DUE,
>    Timezone => 'UTC',
> );
> $self->TicketObj->SetDue( $DATE->ISO );
> return 1;
>
> Chris
>
> Am 30.06.2010 18:44, schrieb Torsten Brumm:
> > Hi RT Users,
> > since we are planing our RT 3.8 migration, we are cross checking all our
> > scrips and some scrips with time calculaltions driving me mad.
> >
> > Example from RT 3.6.x
> >
> > We have two CF's: Date and the other Time
> >
> > CF.Date
> > CF.Time
> >
> > The user is entering the date and the time in utc normally - our RT is
> > running in UTC
> >
> > Then i have a tiny scrip:
> >
> > my $DUEDATE = $self->TicketObj->FirstCustomFieldValue('Date');
> > my $DUETIME = $self->TicketObj->FirstCustomFieldValue('Time');
> > my $DUE = $DUEDATE." ".$DUETIME;
> > $self->TicketObj->SetDue($DUE);
> > return 1;
> >
> > Under RT 3.6. RT was setting this simply to the entered values, all was
> > fine.
> >
> > Now with RT 3.8 RT the user is able to enter his timezone offset for
> > Display and RT is adding the Timezone Difference to this value.
> >
> > Any hints how to prevent this? or to make sure to get the correct value,
> > entered by the user?
> >
> > Torsten
> >
> >
> > --
> > MFG
> >
> > Torsten Brumm
> >
> > http://www.brumm.me
> > http://www.elektrofeld.de
> >
> >
> >
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
>
>


-- 
MFG

Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de
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