[rt-users] how to notify cc/admincc by cc instead of bcc?

[Damon Wang]

Hello everyone,

Just installed RT 3.6.5 and ran into an unfortunate interaction with our mail
setup. When RT start firing off emails bcc'ed to all Cc and AdminCc watchers,
this triggers an anti-spam measure and requires my boss to manually approve
each message.

Can RT can be configured to send notices to Cc/AdminCc watchers with their
email addresses in the Cc: or To: header instead of Bcc: ?

I suspect RT uses Bcc to conceal the (presumably internal) AdminCc people's
email addresses from the (possibly external) Cc watchers, but this is not a
concern for us. (Please do tell me if there are any other reasons to stick with
Bcc's, though.)

I couldn't find any likely-looking config directives on the wiki, and it seems
like the default scrips just reference built-in actions like "Notify Ccs".  I
don't want to start guerrilla patching the RT source, because it's just another
thing to maintain and we don't have any good Perl hackers on staff to do it.
Another option is obviously to alter our mail setup, but the sysadmin in
question is reluctant to do (for good reason) that until we've exhausted all
other possibilities.

Any advice?

Yours,
Damon Wang