[rt-users] Unable to create users via rt-mailgate or web interface

[Kevin Falcone]

On Thu, Jul 08, 2010 at 09:41:44AM -0400, Michael Campfield wrote:
> 
> I'm having a problem involving creation of internal users when a
> mail is received through the rt-mailgate.  I know this is a common
> problem but I've not been able to find a solution that worked for
> me.  If you have a few minutes can you glance at my various configs
> and perhaps point out my error?
> 
> The only big configuration change I'm using is running LDAP via
> ExternalAuth, which may in fact be my configuration problem. I'm
> running Request Tracker 3.8.7-1ubuntu2 on Ubuntu 10.04.  I've set
> Everyone to have CreateTicket privilege on the General queue, so
> that easy fix wasn't my problem.
> 
> [Thu Jul  8 12:27:50 2010] [debug]: This attribute ( uid ) is null
> or incorrectly defined in the attr_map for this service (
> DEPARTMENTAL_LDAP ) (/usr/local/share/request-tracker3.8/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:474)

You probably want to fix this warning

> [Thu Jul  8 12:27:50 2010] [crit]: User creation failed in
> mailgateway: Could not set user info

This implies you haven't set AutoCreateNonExternalUsers correctly

> Set($AutoCreateNonExternalUsers, true);
> Set($AutoCreateNonExternalUsers,    0);

And you haven't, you want that line once, and you want it set to 1
not a random bareword.

-kevin
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